Outdoorsy Listing Coach
Outdoorsy, United States
Job Description
Outdoorsy is looking for a Listing Coach to join our Customer Support team. If you’re passionate about the outdoors and would like to work in a fast-paced environment, then we want you! Fun fact: Outdoorsy has been recognized on the Forbes list of America’s Best Startup Employers in both 2020 and 2021.
Job Summary
Listing coach responsibilities include developing strong relationships with owners. Listing coaches will also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product departments) to improve the entire customer experience.
Ultimately, a successful listing coach will collaborate across multiple channels to improve the overall client experience, promote the growth and development of owners while keeping our clients highly engaged with our team and products in the long-run.
Responsibilities- Serve as a point of contact for all owner account management matters
- Build strong, long-lasting client relationships
- Share creative ways for owners to market their listings
- Drive information and feedback to our product and engineering teams
- Consult users to foster growth, better understanding, and develop best practices to ensure success
- Collaborate with support, product, and marketing teams to identify and improve client experience
- Assist with challenging client requests or issue escalations as needed
- Track and maintain a keen understanding of training trends, developments, and best practices
- Exceptional Knowledge of Portal
- Exceptional Knowledge of the Owner Dashboard
- Willingness to work a flexible schedule including weekends and evenings
- Excellent communication skills
- Exceptional time management skills
- General knowledge of how to use Calendly
- Interest and knowledge in marketing
Benefits amp; Perks:
- Opportunity to help build company from early stage
- Competitive salary
- Equity in one of the world's fastest growing companies
- Comprehensive health and welfare benefits
- 401(k) Match
- Flexible PTO
- 2 paid RV rentals per year-- we believe in balance and taking the time to nourish mind, body, and soul.
About us:
Outdoorsy is the most trusted RV rental and outdoor experiences marketplace on the planet. We have grown from a lofty white-board idea in 2015 to over $1B in total transactions. Outdoorsy’s mission is making memorable outdoor experiences accessible to everyone. We are creating jobs and helping individuals, couples, and families realize financially life-changing freedom. With offices worldwide in the US, Canada, Australia, Europe and the UK, we’re mobilizing the 56+ million idle RVs and campervans around the world to ensure everyone has the access, choice, and opportunity to safely spend more time outside.
We're passionate about our customers, collaborative consumption, community, and entrepreneurship. We’ve been motivated by our values from day one: we always put the customer ahead of ourselves. We like winning. We make long-term progress in the world and repay our gratitude in every community interaction.
Outdoorsy has been recognized on the Forbes list of America’s Best Startup Employers in both 2020 and 2021.