Sales Artistry Executive Northwest
Charlotte Tilbury, United States
Job Description
The Role:
The Sales and Artistry Executive is responsible for representing the authority in the industry through sales, education and artistry for a large multi-retailer territory. The Sales and Artistry Executive is responsible for the effective and efficient operations of the Charlotte Tilbury account in both Department and Specialty stores. An ambassador for the Charlotte Tilbury brand, the Sales and Artistry Executive is always reflecting the brand values with the Charlotte Tilbury 5 P’s Professional, Proactive, Passionate, Prescriptive, and Potential. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry Executive is also responsible for strategizing future needs while executing with excellence: sales, brand engagement, merchandising, operations, training, retailer relationships, Human Resources and employee development, among other tasks in this position.
This role exudes passion and enthusiasm for Charlotte Tilbury to the customer and in store support teams, which results in achievement of overall territory sales and strengthened Brand awareness.
Reporting Relationships: Reports to Regional Sales Manager
Role Responsibilities:
Sales
- Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) examples; Average Unit Sales (AUS), Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking and product ranking.
- Determine individual and team sales targets to meet and exceed plan
- Communicate agreed targets and work with direct reports to agree sales objectives and deliver them
- Inspire and motivate non-CT payroll door teams to continue to drive sales via the Tilbury Touch when SAE is not in door
- Analyze business performance and proactively suggest improvement opportunities through artistry, education and operations
- Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines
- Think creatively to ensure business growth year over year
- Consistently promote the Tilbury Touch to the team and customers.
- Participates in regional meetings, team conference calls and regular touchbases to share best practices and create solutions to address business needs
Customer Service
- Lead by example at all times to promote the Tilbury Touch and exceptional customer service to drive Brand awareness in door.
- Identify ways to improve Charlotte Tilbury service extended through retail employees through in store support, training and eventing
- Manage customer queries, through the use of sound judgement and achieving positive outcomes
- Maintain a professional appearance personally and ensure the team also aligns with the CT dress code with both makeup and attire.
- Help provide an atmosphere that motivates and inspires MAGIC service, both internally and externally
- Responsible for improving and evolving personal artistry skills as to lead by example in all areas.
- Take every opportunity to extend exceptional customer service beyond the in-store experience. For example; Makeup applications, Charlottetilbury.com and proactive use of the customer database for direct clienteling opportunities in line with Company guidelines.
- Working with the Education and Artistry team to ensure continuous training and development to be provided to all accounts to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
Team Development
- Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives
- Recognize and celebrate great performance
- Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times through team meetings, trainings and a collaborative leadership style
- Create a positive, cohesive, cooperative team culture in store
- Build a bench of candidates for growth through consistent development and investment
- Manage and lead Sales and Artistry Coordinators through ongoing coaching and development. Responsible for the oversight of their performance in their role demonstrated via their retailer relationships and territory sales.
- Facilitate high impact trainings that include key instore Retailer trainings (ie: Sephora BFD / Nordstrom Stay and Play)
- Recruit and hire the best makeup artists and customer service professionals who embody the Charlotte Tilbury brand as a part of the team
Operations
- Ensure that the counter is ‘customer ready’ fro