UX Designer / Researcher
TA Digital, United States
Job Description
Location: Chicago, IL | Work from home until the office reopens | Travel Amount: 10% possible post pandemic
TA Digital is a digital transformation agency with 30-40% growth year-over-year focused on hiring leaders within the digital marketing space to support growth and build a scalable foundation for the future. Our vision is to provide innovative digital solutions and services by continuing to expand our leadership team and hiring superstars who may feel lost or marginalized within their current organizations.
If you feel:
- there are too many layers between you and decision makers
- that your current organization will not make the right decision even after you identify problems and recommend viable solutions
- you are ready for a bigger voice, larger platform or place for a stronger impact
then you should consider TA Digital because we are ready to talk to you!
Description:
The User Experience Researcher role is positioned within a cross-functional team whose responsible for creating exceptional user-centered digital experiences that achieve business goals and exceed user expectations across a wide range of digital experiences, including web and mobile. The team collaborates with others across the organization focused on integrating and developing best practices in usability, analytics, accessibility, and cross-platform strategy in an Agile development environment.
As a User Experience Researcher positioned within this cross-functional team, you will be responsible for developing digital research plans and processes as well as conducting user research. The results of your work will help designers better understand user goals, needs, behaviors, limitations, and preferences as well as provide rationale for design decisions.
A firm understanding of user-centered design processes, usability testing, and user research methods are crucial for success.
As the User Experience Researcher, you will:
- Establish research roadmaps, research objectives, proposals, methods, and processes
- Conduct and coordinate usability studies, surveys, and other design research
- Analyze research findings and report results
- Translate research findings into actionable design recommendations
- Lead numerous research efforts in collaboration with other internal teams and vendors
- Mine through existing data and research findings, distilling them into practical design recommendations and user insights
- Synthesize data and findings from multiple studies and sources into succinct reports and focused points of view that inspire and inform UX and other digital teams
- Advocate for and bring the voice of users into digital design solutions, informing and educating about what works and what doesn’t for our users
- Develop user scenarios and prototype specifications to support research studies
Requirements
- At least 3 years of experience as a User Experience Researcher
- Bachelor's degree in Human Factors, Psychology, or similar field
- Strong knowledge of qualitative and quantitative research tools and methods, including usability studies, interviews, site visits, surveys, user modeling, card sorting, etc.
- Ability to design and moderate qualitative studies
- Experience with unmoderated research platforms such as UserZoom or Dscout
- Demonstrated skill in planning and conducting usability studies for complex transactional user interfaces and interactions for web, mobile and cross channel experiences
- Demonstrated ability to collect and analyze study findings, present results, and make recommendations based on data
- Ability to understand and articulate the underlying causes for usability issues
- Ability to adapt existing processes and deliverables when necessary to meet project needs, improve efficiency and quality, and gain practical results with minimal cost and effort
- Passion for understanding users and their behaviors and cognitive processes
- Experience working on multiple projects simultaneously
- Excellent communication skills, both verbal and written, and ability to make detailed information understandable
Role Desirables
- At least 3 years of experience conducting research and usability studies for cross-channel, mobile/responsive web sites
- An advanced degree in Human Factors, Psychology, or similar field. Significant relevant work experience may substitute for an advanced degree.
- Self-starter who can make significant progress with minimal guidance
- Ability to be flexible in a very fluid and dynamic environment
- Must be extremely well-organized and capable of handling multiple (and sometimes conflicting) priorities effectively
- Experience with creating prototypes