Director of Implementation - REMOTE
Spiff, United States
Job Description
At Spiff, we encourage creativity, value innovation, expect collaboration, and are results driven. If you are a get stuff done individual and are looking for a transformative experience, we want to talk to you! We have ambitious aspirations and are looking for the right people to help us reach escape velocity.
Requirements
We’re looking for an ambitious, process-oriented, customer-focused leader with a proven track record to lead our implementation team. Our ideal Director of Implementation candidate will be data-driven, organized and strategic-minded. This person will have experience managing and growing an implementation team as well as expertise in executing a world-class implementation process.
The Director of Implementation will shape the team while developing and executing strategic decisions and be held accountable to company-aligned goals based on measurable implementation metrics. This person will work with the leadership team to meet and exceed client expectations and onboarding goals.
Responsibilities
- Hire, train and inspire our implementation team
- Act as a cross-functional liaison among several teams to ensure client needs are being met; coordinating amongst sales, client success and product
- Develop and report goals to the leadership weekly and provide insights to that data
- Oversee management of the complete implementation process from contract signature to customer go-live.
- Execute a customer onboarding and go-live strategy that exceeds industry expectations
- Manage team’s performance to ensure timeliness, accuracy, compliance, and quality as it relates to customer implementations
- Analyze and determine areas for growth and automation in our implementation process
- Lead our internal custom integration scoping process
- Assist our sales team with pre-sales integration/implementation questions and requests
- 4+ years in a customer-facing leadership role leading a world-class implementation team
- Passionate about the client onboarding experience and how it can transform business
- Experience working in a fast paced, dynamic environment with a start-up mentality
- Analytical and process-oriented mindset
- Effective leader with a proven ability to build, inspire, and motivate teams while managing a world-class implementation process
- Excellent interpersonal/customer relations skills
- Salesforce experience a plus
- Proven success building and leading a top-performing implementation team
- Must have a do-it-yourself mentality - you’re expected to be both a leader and team player
- Sales ops, especially familiarity with Salesforce (from an admin perspective)
- Technical expertise: SQL/database, light coding, etc
- Basic accounting/finance understanding
- Interest in Startups/Tech/Finance. Our team loves the startup community, and genuine interest in the space is huge
Benefits
What types of perks and benefits we offer
- Competitive Salary and Equity
- Comprehensive medical, dental, vision coverage for you and your dependents
- Up to $2400 a year towards your Health Savings Account
- 401(k)
- Company sponsored Short Term and Long Term Disability Insurance
- Company sponsored access to online counseling
- Flexible Time Off
- Flexible work hours
- Parental leave
- HQ in Salt Lake City ( enjoy biking and skiing when you come to visit! )
- Remote Friendly Company
Come join the best team in the space! We’re building amazing software to solve a massive sales and finance gap, and you’ll be a major part of our success.