Admissions Assistant
Equip, United States
Job Description
Equip is a virtual program helping families recover from eating disorders at home with comprehensive, gold-standard care created by experts in the field and people in recovery. Equip’s five-person care teams include dietitians, physicians, therapists, and mentors who deliver wrap-around support to provide families healing and lasting recovery.
We created Equip to increase access to evidence-based treatment for all people affected by eating disorders. In line with this mission, we are committed to partnering closely with insurance companies and ensuring our team, patients, treatment, and brand reflect the diversity of those affected by eating disorders.
About the role:
We are seeking a dynamic Admissions Assistant with outstanding communication and relationship skills, love of data and spreadsheets, and a positive, can-do attitude to join our growing team. This position will be focused on fielding admissions inquiries and will serve as the front door for families seeking care with Equip. The ideal candidate will be passionate about evidence-based care, enjoy learning and growing as a team, be comfortable with the dynamic and collaborative nature of the company, and be a curious, creative, and optimistic individual.
What you’ll do:
- Field all inbound inquiries such as direct phone calls and web form based inquiries
- Collect and document all relevant caller data into a CRM software in a timely manner
- Coordinate with insurance team and medical team to meet needs of all prospective patients and their families
- Foster relationships with referring providers by being the expert in Equip Health
- Adhere to HIPAA compliance in managing the collection of personal health information, insurance information, financial details, and other sensitive information
- Ethically and empathetically relate to patients and families throughout the admissions process
Requirements
- 1+ years experience working in mental health admissions or customer service related industry
- Degree in psychology, business administration, or other health related field preferred
- Superior interpersonal skills, phone presence, and adept at building strong working relationships
- Key analytical abilities to collect, analyze, and use Admissions data to learn and improve
- Strong understanding of health care landscape
- Excellent organizational awareness, adaptability, and conflict management skills
- A passion for living our mission and values
Benefits
Equip prioritizes candidates with a passion for the mission. Additionally, we are intentionally building a diverse and inclusive workplace, and encourage underrepresented candidates to apply.
Competitive salaries and bonuses, flexible hours from home, unlimited time-off, health benefits, career development opportunities, and exciting team retreats are among the myriad benefits you'll experience while working at Equip.
Equip is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.