LetsGetChecked is a leading at-home health testing company, with a platform that allows consumers to discover and access personalised health information conveniently, confidentially and accurately. We empower people to take an active role in their health to live longer, happier lives. LetsGetChecked was founded in 2015 and has corporate offices located in New York City, Dublin and a laboratory in Monrovia CA.
Due to continued success and growth, we are looking for an IT Systems Administrator to join our exciting high growth company. We want someone that is hardworking, self-motivated and with attention to detail, to join us to continue to drive our business forward. This position is a great opportunity for an individual who wants to get in on the ground floor of a rapidly expanding company and will suit an applicant looking to further their career.
Responsibilities and Duties
- Exemplary Customer Service skills
- Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
- Identify, resolve and/or escalate issues as appropriate
- Identify and replicate problems and suggest viable solutions
- Resolve support calls, tickets, and emails in an efficient and professional manner
- Familiarity with Jira/Freshdesk ticketing system
- Excellent knowledge and understanding of Windows 10
- Working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)
- GSuite Administration experience
- Excellent Active Directory knowledge
- Ability to work in a team and communicate effectively
- Ability to multitask by answering calls, documenting via Confluence, and using remote tools simultaneously.
Requirements
Qualifications and Skills
- Excellent verbal and written communication skills
- 4-5 years experience
- Have a passion for problem-solving
- Positive attitude and eagerness to learn
- Able to work in a fast pace environment
- Able to juggle between calls, tickets and adapt to changes quickly (multi-task)
- Be very comfortable learning, using, and explaining the services
- Be very organized and have an attention to detail
- Cisco/Palo Alto VPN, Linux desirable
- Healthcare industry experience is a plus
Desirable Skills
- PowerShell scripting
- Jumpcloud administration
- Jira amp; Confluence
- VMware
- VOIP/Telephony systems