Are you ready to put your mark on one of the world's leading tech brands? We are one of the most successful companies in the world that you probably never heard of, according to Forbes Magazine. Sinch brings businesses and people closer with tools enabling personal engagement. Our cloud communications platform reaches every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video.
The essence of the role
Reporting directly to the Account Director level, the Account Manager is responsible for building relationships and managing and growing revenue from a portfolio of clients which consists of Sinch’ s small to medium sized business accounts.
As our new Account Manager you will:
- Provide Excellent Customer Service help customers succeed with Sinch products and services
- Actively participate in the sales process; work collaboratively with team to grow existing account base
- Manage the customer onboarding process and ongoing support
- Exceed individual sales target as defined by Sinch
- Manage customer escalations amp; support issues to resolution
- Attend and participate in weekly team meetings amp; customer meetings
- Update Salesforce as requested
- Maintain health of the customer: billing/revenue tracking/reporting/campaign management/activity tracker/communications
- Contribute to forecasting, tracking, account reviews and product planning meetings
- Support team prospecting opportunities by creating implementation plans, onboarding activities, traffic migrations, and other product-specific activities
- Work closely with product team to drive roadmap and new customer opportunities
Who are you?
- Bachelor’s degree or equivalent experience
- 1 6 years of account management or sales experience ideally in a technology B2B business
- Previous experience in the mobile industry or telephone services is a plus or having a keen interest in mobile communications (A2P SMS, MMS, CPaaS, Voice)
- Previous experience interfacing with Fortune 500 clients
- Strong team player who is able to thrive in a fast paced and dynamic environment
- Detail orientation coupled with strong planning and follow-through
- Good time management and organizational skills
- Ability to meet critical deadlines
- Used to work in an international environment
- Sense of urgency and exceptional customer-support orientation
- Good analytical skills and experience with problem identification and resolution
- Strong interpersonal skills and proven ability to develop and foster relationships - ability to work well with others
- Self-motivated and self-managed
- Excellent verbal and written communication skills
- High energy, positive attitude and enjoy working in a fast paced team environment
- Proficient in MS Office (Excel, PowerPoint) and CRM tools (Salesforce)
- Travel 10%
Are you ready? Join us on our journey!
Sinch is represented by an energetic and dynamic team of people accomplishing remarkable things. Our culture is both fun-loving and hard-working. We enjoy status as part of parent company and international powerhouse, Sinch, and work daily in context of big big opportunities and big clients, alongside the wider Sinch team.
We recruit selectively and want you to help us continue on this path!