DiRAD Technologies, a dynamic and innovative telecommunications company, is seeking Bilingual Spanish speaking TemporaryCall Center Representatives.
This position requires a Background Check.
We are hiring for temporary full-time and part-time hours for a 2-4 week project with potential of extension beginning around May 1st, 2021.
Bilingual applicants are paid $20.00 per hour.
We are looking for those who can work weekdays, weeknights and/or Saturday's.
***Must be a resident of New York***
*This position will work from home and require a personal computer and reliable internet.*
If you’re friendly, reliable and enjoy helping people get the answers they need, then we want you to join our team!
Call Center Representatives in DiRAD’s outsourced call center play the important role of being the first point of contact for individuals who call, email or chat on one of DiRAD’s contracted programs. This specific program is to assist individuals with a housing application process and to provide general information.
Our Call Center Representatives truly enjoy helping people, solving problems, finding answers and overall having a positive impact on someone’s day. You should only apply for this opportunity if you can thrive in a fast-paced environment, keep a calm demeanor, work with various forms of communication technologies (phone, email, chat, etc.) and maintain a positive attitude even on extra busy days. Lastly, our Contact Center is a team, which means that you must be happy to jump in as needed and you understand that your reliability is essential to the team’s overall success.
Our Call Center Representatives contribute to our team by:
- Answering inbound calls, chats, and emails and providing inquiry resolutions in a timely and professional manner while maintaining a goal of 1st call resolution, as well as making outbound calls, as directed.
- Providing accurate and up-to-date responses to all inquiries; utilizing the tools and resources available to stay knowledgeable on each contracted program.
- Educating callers on matters associated with the program, such as system usage and/or navigation, general program requirements, etc.
- Accurately documenting call information in the database to include the issue, action, and resolution.
- Identifying the need for escalation when the inquiry cannot be solved on 1st contact and/or requires a higher level of research.
- Providing callers with a positive experience while supporting compliance expectations for the program(s).
- Meeting Quality Control requirements and other key performance metrics to ensure DIRAD’s success in meeting our clients’ needs, contract requirements and contributing to a positive relationship between the call center and the client.
- Being a reliable team member; consistently showing up for all scheduled shifts, starting shifts on-time and ending shifts at the designated time.
- Assisting leadership with delegated tasks and tickets.
Requirements
- A High School Diploma or GED (required)
- Previous experience working in a call center environment, meeting or exceeding customer’s expectations, and meeting performance metrics (preferred).
- In lieu of call center experience, must have previous customer service experience.
- A proven ability to clearly communicate through written and verbal communication channels; able to read, write and communicate in the English language.
- A demonstrated ability to interpret resource documentation, work flows, Standard Operating Procedures, and general instructions.
- An aptitude for being able to make quick and accurate decisions.
- A passion for assisting others and having positive interactions with a variety of people daily.
- A track record of being reliable, on-time, and successfully managing your time and priorities.
- A team-oriented attitude with an ability to work independently and take ownership of assigned tasks.
- Problem-solving skills; define problems, collect data, establish facts, draw valid conclusions and provide solutions.
- Previous experience utilizing telephone and basic computer systems as well as internet software.
- Previous experience and/or working knowledge of ticket tracking software and inbound/outbound call center software is a plus!
- Availability to work evenings, holidays and weekends.
The working environment:
- Work from home. Must have a desk-top or laptop computer (Chromebooks and iPads are NOT compatible to this project),