Sales and Artistry Coordinator, South East
Charlotte Tilbury, United States
Job Description
The Role:
The Sales and Artistry Coordinator is responsible for representing the authority in the industry through sales, education and artistry. The Sales and Artistry Coordinator is responsible for the effective and efficient operations of the Charlotte Tilbury account in store. An ambassador for the Charlotte Tilbury brand. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry Coordinator is also responsible for anticipating needs while executing with excellence the sales, brand engagement, merchandising, operations, training, retailer relationships, among other tasks in this position. The SAC is responsible for a market share within their SAE territory. Serves as a key liaison between the Sales and Artistry Executive and the store accounts to positively impact sales.
This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering a unique and personalized shopping experience.
Reporting Relationships: Reports to Sales and Artistry Executive
Role Responsibilities:
1. Sales
- Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) examples; Average Unit Sales (AUS) and Items Per Transactions (IPT), door ranking, and product ranking
- Communicate agreed targets and work with direct reports to agree sales objectives and deliver them
- Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
- Think creatively to ensure business growth year over year
- Digital Omni - supports and drives omni- channel strategy in store and online to achieve sales plan
- Manage customer queries, through the use of sound judgement and achieving positive outcomes
- Work collaboratively with the Education and Artistry team to ensure we are providing and receiving continuous training and development. This ongoing development should be both internal and external to ensure Charlotte Tilbury standards are achieved in areas of service, artistry and product knowledge.
- Take every opportunity to extend exceptional customer service beyond the in-store experience.
- Help provide an atmosphere that motivates and inspires MAGIC service, both internally and externally
3. Team Development
- Proactively schedule and anticipate in-store support needs for driving sales
- Create a positive, cohesive, and cooperative team culture in-store
- Create and maintain an atmosphere of open and positive communication, professionalism, and creativity at all times through team meetings, training, and a collaborative leadership style
- Recognize and celebrate great performance
4. Operations
- Implement door development plans and schedule support to address business growth needs
- Maintain the required inventory levels and accurate stock files, escalate inventory needs as directed by channel to optimize sales
- Implement visual merchandising, new launch displays, and collateral placement as directed by the Magic Office
5. Store and Retail Partnerships
- Establish and develop a cooperative and mutually respectful relationship with the entire store team
- Build relationships that are meaningful through strong communication, reliability and partnership
- Maintain the store standards and policies at all times
- Proactively suggest win-win opportunities to drive sales within store
Requirements
The Person:
- 3-5 years of Beauty industry experience
- Minimum of 3 years’ experience in Beauty/Cosmetics multi-unit retail management including Nordstrom, Bloomingdales and Sephora
- Intermediate skills in MS Office including: MS Word, Excel, and Outlook
- Excellent numerical and analytical skills
- Ability to influence others
- Excellent communicator, both written and oral
- Demonstrated ability in creating sales strategy and consistently achieving sales plan
- Demonstrated success in developing winning teams
- Must possess strong strategic thinking and decision-making skills
- Must be able to create winning partnerships with retailers
- Social Media savvy and engagement in digital velocity
- Ability to travel 80% of the time
- Ability to work a flexible schedule, including weekends, evenings and some holidays
Benefits
- Generous staff discount to use on all products
- Access to Til