ABOUT USRepairSmith is on a mission to deliver convenient auto repair everywhere. The company's at-home service offers car owners complete, convenient repair and maintenance service, upfront prices before booking, and five-star quality service all at an affordable price. RepairSmith delivers repair and scheduled maintenance on-location for fleet owners to maximize vehicle utilization and consolidate costs.
Founded in 2018, RepairSmith is based in Los Angeles and offers service across 550+ cities. All RepairSmith mechanics are employees of the company and are equipped with quality tools and parts to deliver a five-star service experience. The company is backed by Daimler AG.RepairSmith has been recognized by BuiltInLA as one of the 'Best Places to Work,' and awarded the 'Business Transformation Award' by the Association for Corporate Growth in Los Angeles. RepairSmith's technicians have been named 'Essential Worker Hero of the Year' by the Consumer World Awards.
To learn more, visit
www.RepairSmith.comand follow the company onInstagram,Facebook,Twitter,LinkedIn,PinterestandYouTube.
THE JOB:Working on theFleet SalesTeam, theFleetRepairAdvisor acts as the liaison for repair shops andfleetcustomers. In this position, you willhelp us grow the fleet vertical by providing exceptional customer service, minimizing any down time, and scheduling regular preventative maintenance and additional repairs.Additionally, you will be responsible forexplaininganyrecommendations to the customer in easy-to-understand language and suggest opportunities to keep thefleetvehiclessafe, establishing RepairSmith as THE go-to vendor for fleet maintenance and repair services.WE WILL DEPEND ON THIS PERSON TO:- Proactivelyreach out to fleet customers toset, confirm and prepare for appointments so they can have a great service experience
- Determine vehicle needs based onfleet vehicle information and predetermined pricing/packages;walk through possible issues over the phonewith authorized individuals
- Use a consultative selling process to assistfleet customerin planning for ongoing required maintenance of their vehicles; set up regular maintenance schedule
- Produce repair orders for customers, including costusing the negotiated fleet contract, as wellastime estimates,minimizing any down time,with full transparency
- Assist in producing negotiated fleet prices and packages when necessary
- Order required parts in advance and coordinate with dispatch team
- Follow up withfleeton the status of their vehicle(s),based on how thefleetcustomer wants to be informed
- Get authorization for additional recommended repairs when applicable
- Follow up withfleetcustomers to ensure satisfaction
- Assist with producing monthly statements and organizing repair orders
- Provide an exceptional customer experience to drive loyalty
WHAT YOU BRING:- Prior sales experience preferred
- Prior Automotive experience preferred
- Prior fleet management or relevant experience preferred
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology (AllData,ShopBoss, etc.)
- High school diploma or equivalent
- ASE certification is a plus
WORKING WITH US: - Competitive pay (DOE)
- Paid vacation/sick time
- 100% company paid employee medical, dental and vision insurance
- Casual atmosphere and great people to work with
Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject tochange.
REPAIRSMITH, INC. IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, AGE, RELIGION, SEX, NATIONAL ORIGIN, DISABILITY, PROTECTED VETERAN STATUS, OR ANY OTHER CHARACTERISTIC PROTECTED UNDER FEDERAL, STATE OR LOCAL LAW.