The San Diego Workforce Partnership, Inc. (the Workforce Partnership) is a nonprofit entity chartered by the City and County of San Diego to administer employment and training programs that empower job seekers to meet the current and future workforce needs of employers in San Diego County.
Our Values
Collaboration:
Engaging in inclusive, respectful relationships among colleagues, customers and community that foster the achievement of shared goals.
Excellence:
Driving quality, innovation and measurable outcomes through a customer-centered focus and a high-performance culture.
Stewardship:
Strategic, efficient, effective use of resources to meet the evolving needs of our customers and community with the highest levels of integrity.
Inclusion:
Taking responsibility for creating a culture where everyone is welcomed, heard, valued and empowered to fully participate and reach their full potential.
Equity:
Prioritizing those who have been systemically denied opportunity through policies, priorities, practices and behaviors that result in access to opportunity for ALL colleagues, customers and communities.
The Work
- Manage IT resources to deliver viable technology solutions for the overall SDWP network
- Responsible for maintaining schedules, costs, and functions for assigned projects
- Maintain vendor relations for timely acquisition of equipment and services
- Assist department leadership with budget planning and management
- Help manage the relationship between IT and functional customer groups and work to provide communication and resolution of issues that may result due to organizational plans, changes or mergers
- Design and/or implement complex and innovative systems
- Provide support on any technical issues
- Make recommendations for the purchase of hardware/software based on analysis and testing
- Install, configure, integrate, maintain and trouble shoot hardware/software packages
- Develop and Manage SharePoint and MS Teams strategies and rollout and administration
- Provide technical training on hardware and software
- Configure computer systems for secure interactive use, efficiency, and cost effectiveness
- Manage licensing and maintenance for software
- Maintain inventory of resources
- Document and maintain network, data, and security policies and procedures
- Oversee 3rd party managed services vendor responsible for:
- Security for network and users
- Creating user accounts with appropriate rights and security
- Maintaining network protection against viruses/spam/spyware
- Managing backup system of network data and files for disaster recovery
- Monitoring and tuning network performance for optimal use
- Configuring network servers and peripheral equipment
- Installing and upgrading server software and hardware
- Maintaining network printing
- Providing end user support (Help Desk)
- Management and Support of Telecommunications, Access Control, and General Facilities
- Manage cell phone account under Verizon Wireless, billing, support and equipment needs and requests
- Contribute to and help measure the departments performance against established KPI’s
- Supervise staff and assist department leadership with providing employee evaluations, goal setting, and learning and professional development.
Requirements
- Bachelor’s degree in related field, or 4-5 years equivalent work experience in similar fields required.
- At least 2-4 years’ experience managing an IT team required.
- Advanced knowledge of system administration and utilities in a multi-platform environment
- Specific knowledge of network topologies, components, and routing protocols
- Expert technical knowledge of current PC operating systems, hardware, and software
- Ability to assess workload, available resources, define priorities and delegate duties
- Ability to work under pressure to meet deadlines
- Strong troubleshooting skills
- Experience with O365 Exchange, SharePoint and Teams
- Excellent writing skills for both technical training documents and policies and procedures
- Ability to analyze and conceptualize system design to implement technical solutions
- Knowledge of design methods, development, implementation, and maintenance
- Ability to work effectively and communicate technical issues to diverse groups
- Excellent interpersonal skills including patience, diplomacy, flexibility and negotiation techniques
- Ability to learn new software and hardware
- Ability to lead and motivate technical staff and maintain confidentiality
- Experience with Citric XenApp,