E-Commerce Shipping Manager
1P, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Some College Coursework Completed
Total Vacancies
1 Job
Posted on
May 12, 2021
Last Date
Jun 12, 2021
Location(s)

Job Description

We're looking for someone intimately familiar with how small biz eCommerce works amp; the steps necessary to successfully process amp; ship orders at scale. Shipments from the single retail item by 1st Class Mail up to multi case B2B shipments to retail stores (by UPS). Receiving shipments by the pallet and cross docking them to go back out that same day to waiting customers.


Direct experience working with ShipStation (or similar) is a huge plus. Managing incoming shipments and ensuring receipt and accuracy also key. Experience fulfilling orders for the Amazon Marketplace (FBA, FBM, SFP) also helpful though that is a small part of the volume.

While that might all be just another normal day, recent events have necessitated we step up our game. Vendors are behind, shipments from outside the country are delayed and occasionally lost all together. Everything is a bit more fast paced as we face new challenges, all while dealing with higher sales volume and some previously on site team members working remotely.


In the end it still comes down to being trustworthy, detail oriented, and perhaps eventually managing the entire shipping operation independently. On-time performance, follow through, and a positive attitude are highly valued. In addition, input is welcome on everything from warehouse layout to marketing to video production. We're small so you should be the kind of person who is able to "wear many hats", while also knowing when to delegate and manage each initiative to a successful conclusion.


In all honesty, this position may be overwhelming for someone who has only worked as a cog in a big corporate ecommerce machine or a big box warehouse. If you've worked at a smaller business and not afraid to "get your hands dirty", this is just another day with chances to move quickly and seize opportunities while addressing issues without the bureaucracy. It is also a great opportunity to learn a full stack.

Requirements

  • A minimum of 3 years experience with direct e-commerce and +/-1 year with marketplace(s).
  • Deep knowledge of key carriers and the available shipping options
  • Familiarity with multiple eCommerce platforms and Marketplaces.
  • Oversee Inventory Accuracy and Receiving
  • Ability to improve and implement new Warehouse processes
  • Bad*ss Pick/packer; Ideally you started here and worked your way up so you can train new hires the right way.
  • Excellent email etiquette, spelling, and grammar. Everyone is spread out now.


SALES / SERVICE / GROWTH:

  • Help to ensure we resolve customer issues quickly, completely and efficiently.
  • Provide input on customer support as needed.
  • Tracking and Reporting on operations and uncovering opportunities for improving efficiency.
  • Communicating with sales and tech support to improve overall processes and drive growth.
  • Liaison with Accounts Payable to ensure invoices received are correctly recorded and marked for payment


Bonus Experience/Interests:

  • Magento Admin (product management)
  • DEAR Inventory Systems
  • MRP - In house amp; contract manufacturing and the associated movement of parts amp; finished goods
  • Retail Supply Chain/Omnichannel/Local Delivery
  • Pallets prep and arranging LTL (local and remote movements).
  • Preparation of basic customs docs. As long as you know what an HS Code is the rest can be taught.
  • Facilities Management
  • Video / Photography


Important:
This position is NYC based and not remote. Please do not apply if you are not in NYC now or will be within +/- 1 week.

Benefits

We're a small but growing ecomm shop and everyone here wears multiple hats. Generally this takes place from ~10:30am - 6:30pm, Monday through Friday with no major holidays. Salary and the usual Benefits (sp, pto, health) are included with more possibilities over time.

Located a few blocks from the Jefferson L subway stop. Very relaxed and casual atmosphere.

Seriously. There is no business more casual in NYC.

Job Specification

Job Rewards and Benefits

1P

Information Technology and Services - Brooklyn, New York, United States
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