POSITION PURPOSE:
As a Customer Success Analyst, you are an important member of Ntirety’s Customer Success team.
You will be Responsible for leading insights into both Transactional and Relational Net Promoter Score (NPS) customer satisfaction program and analyzing customer data to improve the overall customer experience. You will also be tasked with tracking and maintaining insights into customer churn through consistent interaction with the Sales Executive and Customer Success Manager teams.
The ideal candidate will have experience with Providing Excellent Customer Service, Data Analysis and Net Promotor Score. They should possess technical, business and communication skills. This person should also function as a business analyst and be comfortable meeting with different business units to gather and define requirements.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Requirements
· BA/BS in Business or closely related field, preferred; may consider applicants with equivalent combination of education, training and expertise
· Understanding of Customer Success
· Understanding of Net Promotor Score (NPS)
· Highly organized and able to multi-task.
· Takes high degree of ownership of their work.
· Excellent communication and interpersonal skills.
· High computer literacy and ability to learn new software.
· Proficient in MS word, excel and related computer applications.
· Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
· Ability to work independently.
· Understanding API amp; S3 setup within Gainsight, preferred.
· Salesforce administrator experience (SFDC Admin certification ideal)
· Passion for providing excellent level of service.
Benefits
Ntirety is an Equal Employment Opportunity / Affirmative Action Employer (EEO/AA).
Ntirety offersacompetitivesalaryandbenefitsincludingPaidTimeOff, FREE Medical to Employees, Dental,retirementplan with 401(k) match, andmuchmore.Ifyouareinterestedinjoiningaprofitable, growing,anddynamiccompany,wewanttohearfromyou! Ntirety isanEqual OpportunityEmployeranddoesnotdiscriminateonthebasisofrace,color,religion, sex,age,nationalorigin,disability,veteran