CG Tech Services is a growing IT solutions firm focused on small businesses of about 5-500 employees. We provide comprehensive IT solutions, including Windows servers, workstations, and custom, private cloud services.
The majority of our clients are in the Greater Seattle Area. We use several remote access technologies to provide fast and cost-conscious assistance and to reduce the environmental impact of driving. Please be aware that we are a progressive company with gay and trans team members and clients.
We're looking for humble, motivated, and emotionally intelligent people to join our team.
The Support Technician role is a key contributor to the success of our team. This role provides friendly, professional, and reliable service to our clients by quickly and proactively resolving incidents in their IT environments on time and on budget. The Support Technician role will be based from our Seattle Office and will be responsible for addressing requests both remotely and onsite at client sites so must be comfortable with face to face interactions. The position is a full-time position of at least 40 hours per week with the possibility of after hours work due to emergencies, projects and maintenance activities.
Requirements
- Clear verbal and written communication skills with the ability to relay technical information to non-technical audiences.
- Exemplary customer service skills, preferably with experience supporting external clients.
- Must be detail-oriented; provide consistent and timely follow-through and documentation.
- Willingness to develop professionally.
- Must provide your own, non-shared, reliable transportation to drive computers/servers/networking equipment between office and clients' offices.
- Able to carefully lift servers and equipment weighing up to 50 pounds.
- Ability and willingness to assist with basic office duties when needed. Being a small business, everyone chips in when it comes to taking care of the office!
Duties
- Act as a help-desk for our clients on workstations, servers, and networking equipment.
- Travel onsite to troubleshoot issues, deliver equipment and assist clients onsite at their office locations.
- Operate as part of the team responsible for the continued maintenance, operation, and security of client systems.
- Implement support tools and automation required to deliver on SLAs.
- Use ticketing system to manage schedule and workload and to compile detailed notes.
- Participate in shared 24x7 weekly on-call schedules.
- Answer phones to assist clients live with technical issues.
- Provide expert recommendations for system upgrades, replacements and new service additions to assist with client issues or holes in services.
- Implement, maintain and upgrade client and business systems and services.
- Attend training and pursue certifications as required.
- Assist with general office duties and help keep up the workplace.
- Complete other duties as assigned.
Required Qualifications
- A strong interest in supporting Windows client operating systems and the desire to learn and figure out whatever is thrown your way.
- Minimum 1 year of experience managing Windows client operating systems.
- Strong customer service background.
Preferred Qualifications
- Network+ certification
- Previous MSP experience is a big plus!
- Working knowledge of the following technologies:
- Server hardware
- Hyper-V
- Storage Area Networks
- Windows 2012 to 2019 Server OS
- Exchange Server and Office 365
- SQL Server
- Windows Active Directory and ADFS
- SSL certificates
- DNS
- Desktops/laptops/smart phones/tablets
- Windows 8 and MS Office 2010 and to current versions
- BDR systems and cloud backups
- ConnectWise Manage or similar PSA software
- ConnectWise Automate (LabTech) or similar RMM software
- SOPHOS Products (Firewalls, AV, etc.)
Benefits
Our benefits package includes medical benefits, dental benefits, vision benefits, life insurance, Paid Time Off (PTO), 7 paid holidays, and a company-matching 401(k) retirement plan.
Equal Employment Opportunity Policy
We prohibit discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices or any other aspect of employment on the basis of sex, race, color, age, national origin, religion, disability, marital status, sexual orientation, gender identity, pregnancy, veteran status or any other basis of discrimination prohibited by applicable local, state, or federal law.