Client Community Manager
Fuel50, United States

Fuel50 is scaling-up! We have had great success with our next-gen career pathing SaaS product, landing major brands all over the globe with 500,000+ users, 100+ clients, 13 languages in 25 countries. Our founders are two incredible women who simply wanted more for people at work. They wanted to spark fire in everyone that our software touches fueling passion in their work. This vision has resonated with our investors who support us from NZ, Australia, the UK and Silicon Valley.

You Are:

• Curious, innovative, extremely creative and constantly looking for ways to optimize the way you work to maximize impact and outcomes.
• Client-obsessed you aim to deeply and personally understand the needs of your clients, prioritizing solving their problems above all else. You understand the way that your clients think and are determined to understand how to best serve them.
• Collaborative, driven to connect people with one another.
• Self-motivated and fueled by moving fast, ingesting feedback, and applying it to evergreen projects effectively.
• A creative team player who has a deep understanding of client community development, and possesses the technical skills required to bring ideas through concept to production.
• A thought leader and influencer you have ideas and you love sharing them.
• Experienced presenting and influencing C-Level executives with an emphasis on translating insights and data into value.
• Supremely organized, thoughtfully collecting information, ideas, content, and project plans to make them easy for others to locate and reference.
• Comfortable with a rapidly changing environment with numerous stakeholders.

Role Responsibilites:

• Serve as the primary administrator of the client community platform, listening to the community needs, collecting feedback, staying up-to-date on product releases, and owning the strategy for bringing new functionality into the community.
• Own the community content roadmap, coordinating with other teams at Fuel50 what information to share and when
• Creating community content and leveraging Fuel50 content to educate and enable our clients to be more self-sufficient through the community ultimately reducing the helpdesk traffic
• Serve as the community moderator, seeding discussions, answering questions, connecting community members with one another, and serving as the face and voice of Fuel50 for our clients within the platform.
• Support the development of a robust measurement plan to ensure that the content and engagement strategy is evaluated correctly and demonstrates business impact.
• Measure and amplify engagement across the community, setting and owning all KPIs related to the community on a quarterly basis.
• Grow a robust gamification strategy to reward members for participating and incentivize their continued engagement in the community (i.e. swag store)
• Assist with overall branding and promotion of the community.
• Work with teams across Fuel50 to develop client group content plans and to determine how to mobilize individual client groups via events, campaigns, and incentives.
• Assist Client Success and Marketing teams in the development of community champions amp; advocacy programs, driving more content, participation, and leadership coming from community members.
• Enable Fuel50 employees to understand and contribute to the value of the community and identify ways for them to get involved.
• Engage with the community by organizing and hosting online and offline events, meetups, workshops, with a focus on client enabelment etc.

Requirements

• 3+ years’ experience with the following:
  • Managing client community design, strategy, and implementation initiatives.
  • Roles that aggregated client data to analyze trends and feedback while implementing

Job Rewards and Benefits