Customer Experience Advocate

Customer Experience Advocate
Veterinary Emergency Group, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
May 14, 2021
Last Date
Jun 14, 2021
Location(s)

Job Description

WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing, venture-backed veterinary emergency company with hospital locations across the USA. We are profitable, doubling our size every year and supported by a multi-billion dollar investor. Our mission is helping people and their pets when they need it most. We are changing the face of emergency veterinary medicine with a ‘customer first’ mentality. We anticipate having 20+ locations by the end of 2020.

JOB DESCRIPTION

We are looking for a Customer Experience Associate to join our team at VEG! This person will have experience providing top-notch customer service in highly stressful situations while ensuring the hospital is running and operating smoothly and efficiently.

JOB RESPONSIBILITIES

  • Orchestrates our unique VEG brand of high level experience for each customer from the moment they arrive until they leave and beyond.
  • Greets customers
  • Manages wait times
  • Builds strong relationships with customers by engaging with them regularly
  • Quickly addresses and resolves any customer-related issues and concerns
  • Provides information and acts as a trusted resource to customers
  • Assures the front desk is covered, managed and maintained at all times
  • Trains and monitors new hires in daily front desk processes and operations

Requirements

  • 3+ years of experience in customer service, preferably in the hospitality, restaurant, wellness or health care industry
  • Strong technical skills - (Microsoft Suite and Google Suite)
  • The ability to learn veterinary software programs
  • Availability to work overnight
  • Effective time management skills
  • Solution-oriented with a high attention to detail
  • Must be a self-starter and take initiative

Benefits

Benefits

Why VEG: Emergency is our thing. It's all we do.

We offer:

  • Industry-leading compensation
  • Health Insurance
  • 401K w/ company match
  • Paid parental leave - 10 weeks of paid leave at 100% of regular salary
  • Unlimited CE
  • Flexible work schedules for a true work-life balance
  • Growth potential
  • Groceries sent weekly, monthly and quarterly contests, quarterly hospital outings, annual company-wide retreat, etc.


VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

Job Specification

Job Rewards and Benefits

Veterinary Emergency Group

Information Technology and Services - Alpharetta, United States
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