WHO WE ARE
Veterinary Emergency Group (VEG) is a rapidly growing, venture-backed veterinary emergency company with hospital locations across the USA. We are profitable, doubling our size every year and supported by a multi-billion dollar investor. Our mission is helping people and their pets when they need it most. We are changing the face of emergency veterinary medicine with a ‘customer first’ mentality. We anticipate having 20+ locations by the end of 2020.
JOB DESCRIPTION
We are looking for a Customer Experience Associate to join our team at VEG! This person will have experience providing top-notch customer service in highly stressful situations while ensuring the hospital is running and operating smoothly and efficiently.
JOB RESPONSIBILITIES
- Orchestrates our unique VEG brand of high level experience for each customer from the moment they arrive until they leave and beyond.
- Greets customers
- Manages wait times
- Builds strong relationships with customers by engaging with them regularly
- Quickly addresses and resolves any customer-related issues and concerns
- Provides information and acts as a trusted resource to customers
- Assures the front desk is covered, managed and maintained at all times
- Trains and monitors new hires in daily front desk processes and operations
Requirements
- 3+ years of experience in customer service, preferably in the hospitality, restaurant, wellness or health care industry
- Strong technical skills - (Microsoft Suite and Google Suite)
- The ability to learn veterinary software programs
- Availability to work overnight
- Effective time management skills
- Solution-oriented with a high attention to detail
- Must be a self-starter and take initiative
Benefits
Benefits
Why VEG: Emergency is our thing. It's all we do.
We offer:
- Industry-leading compensation
- Health Insurance
- 401K w/ company match
- Paid parental leave - 10 weeks of paid leave at 100% of regular salary
- Unlimited CE
- Flexible work schedules for a true work-life balance
- Growth potential
- Groceries sent weekly, monthly and quarterly contests, quarterly hospital outings, annual company-wide retreat, etc.
VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!