Retail Sales Professional (Full Time)
Tamara Mellon, United States
Job Description
Tamara Mellon, co-founder of Jimmy Choo, is no stranger to success or rule breaking. True to form, Tamara is now doing things differently really differently.
Headquartered in Los Angeles, her five-year-old namesake label is the first-ever direct-to-consumer luxury women’s accessories brand. What this means in short: old school Italian craftsmanship without the retail markups.
For us, new luxury also means reinventing the shopping experience. Anyone who shops with us (or is a fan of the brand for that matter) is a VIP think best-in-class customer service (we call them Liaisons) and complimentary shoe care with every purchase.
We’re dead serious about disrupting the status quo, and not just in the fashion industry. An outspoken advocate of women’s issues, Tamara Mellon is creating a community of like-minded, next gen consumers.
If you’re a rule breaker like us, and this sounds like the opportunity (not the job) you’ve been waiting for, we’d love to hear from you.
RESPONSIBILITIES
- Cultivate deep relationships with clients and drive repeat business to achieve sales goals and event goals
- Support management in achieving all store and company sales targets, operations goals, policies and procedures
- Consistently deliver memorable shopping experiences to all clients; schedules client appointments to maximize results
- Inform clients of in-store events to enhance their experience of TAMARA MELLON and increase engagement
- Seek to increase new client acquisition by leveraging various marketing tools such as social media platforms, referrals and networking
- Stay connected with clients and make targeted recommends based on shopping history and preferences
- Proactively reach out to clients to share a curated view of new receipts that are aligned with their clients’ fashion preferences
- Display a level of comfort pushing a client's fashion boundaries
- Educate clients on store services to ensure they are able to enjoy all TAMARA MELLON has to offer
- Exceed clients’ expectations in addressing their needs and always put the customer first when resolving issues
- Ensure client service is of the highest standards at all times
Requirements
- Mandatory 2+ years of sales experience preferably in luxury retail within a clienteling and a customer service driven environment
- Consistent sales performance with demonstrated results in achieving and exceeding sales quota
- Ability to work a flexible schedule based on business needs that includes, evenings, weekends and holidays
- To be immaculately presented and representative of our luxury/fashion forward brand in every way
- Ability to work effectively using available technology such as electronic register and clienteling systems
- Skilled at using multiple channels of technology to strengthen existing relationships and drive new client acquisition
- You are curious, positive, and you have grit
Benefits
- Competitive salary
- Medical, Dental, and Vision
- Employee discount (you love shoes, right?)
- Fast-paced, energetic, and entrepreneurial culture with long-term career development opportunities
*This is a full-time position located in Pacific Palisades, CA