MSP Service Coordinator / Manager
ProVal Technologies, United States
Job Description
ProVal Technologies is a consulting firm for Managed IT Service providers, helping them navigate and manage their suite of technology products to support end-customers. Our team helps MSP's leverage best-practices and efficiencies across their tools and technologies, to make MSP's more efficient and profitable. ProVal also takes on operational capabilities in managing non customer-facing work for MSP's, so they can focus their teams on building customer relationships.
The Services Coordinator is passionate about People, Process and Technology. They leverage relationships, data, and business experience to help people become successful. They deliver world-class experiences through the ProVal ecosystem of tools, services, and consulting.
Requirements
- You are someone who is extremely organized and has experience in playing the role of a coordinator, organizer, manager, dispatcher for a service organization
- You have strong data-analysis skills and abilities - Excel, numbers, reporting
- You are good with using technology and learning new software tools
- You have an assertive personality and can hold people accountable
Key Functions:
- Ensure a smooth transition from sales to implementation of services within the ProVal ecosystem by setting up contracts, client on-boarding assistance and initiation of services
- Manage the ProVal PSA (Autotask / Datto) for reporting, scheduling, and workflow optimization
- Responds to inquiries in a timely manner and work to resolve any issues while acting as a single point of contact
- Monitor and assist with problem resolution during projects, on boarding, and service calls
- Quantitative analysis of the tickets/time logged through gauges and provide information to stakeholders on thresholds with recommendations for improvement
Benefits
- Opportunity for growth and advancement
- Health and Dental coverage
- 401k program with company match
- Paid Vacation / PTO
- A great team culture