Customer Success Onboarding Specialist
Leadr, Inc, United States
Job Description
As an early member of our growing Customer Success department, you’ll be responsible for guiding our customers through rollout and adoption of the Leadr platform, and coaching on the principles of effective people management, while developing strong relationships with key stakeholders.
To thrive in this role you’ll need to bring a strong technical acumen to the table, along with an aptitude for training diverse groups of people, and the best candidates will feel comfortable presenting in front of large audiences.
Beyond this, we’re looking for someone with the initiative to help build and improve our Customer Success team: creating resources, improving systems, and training new team members as the department grows.
As an Onboarding Coach at Leadr, you’ll be well positioned for quick growth, and the right person for this role will find numerous opportunities to progress personally and professionally.
Requirements
The perfect candidate for this role
- Is ready to build a career in the growing Customer Success industry,
- Has experience in project management, teaching/training, or customer service,
- Learns quickly, and loves finding creative solutions to problems,
- Picks up new technology and tools with ease,
- Is poised and comfortable presenting in front of groups including executives and senior leaders,
- Excels at written and verbal communication,
- Is ready to scale personally and professionally with a fast growing organization,
- Enjoys the opportunity to travel on rare occasion to meet with clients,
- Is excited to go above and beyond to delight customers,
- Has a passion for our mission (developing people), and can’t wait to have a positive impact on our team and customers,
- Experience or transferable skills from churches and/or nonprofit organizations is a plus.
Benefits
Located in Plano,TX this role reports to the Director of Customer Success (https://www.linkedin.com/in/garrett-campbell/).
We are pleased to offer a competitive salary, bonus, and benefits package for this position, in addition to PTO, paid holidays, etc.
At Leadr, we are committed to developing our employees and providing career growth opportunities throughout your employment with us.
While not all candidates will complete the entire process, here’s what that looks like from start to finish. We’ll maintain open communication the entire way so you always know where you stand.
1. Complete the Kick-Off Interview Form, which is part of our application process. We will reference your answers during interviews.
We promise we won’t make you retype your resume into another form, we value your time.
2. A 30-minute ‘coffee connect’ either by video call or in-person.
We’ll use this time to make sure you possess the minimum skills we think are required to accomplish the key objectives.
3. A 30-45 minute Culture Interview either by video call or in-person.
We’ll use this time to simply get to know you as a person and hear more about your story.
4. 1-2 hour in-depth interview + practical exercise.
This can be done either by video call or in-person. We’ll dig into how you would go about accomplishing the objectives we shared for the role and your past experience doing similar work.
5. And finally, an offer letter is sent. Welcome to the team!
About Leadr
While the problem we’re tackling at Leadr is ambitious, we have reason to be optimistic:
Our early team is loaded with talented and experienced people who share a passion for our mission.
The executive team has done this before, founding and leading a startup in the payments space to hyper-growth and a successful exit in less than 10 years. Because of our strong track record for success, we’re well funded with plenty of financial runway.
Leadr is an Equal Opportunity-Affirmative Action Employer.
Thank you for considering Leadr as the place to share your strengths and talents.