Ask Bennie Advocate
Bennie, United States
Job Description
The Ask Bennie Advocate will be responsible for resolving member inquiries regarding claims, coverage, plan details, eligibility, and authorizations, along with numerous additional insurance-related questions. The Ask Bennie Advocate will be tasked with utilizing process flow documents, internal systems, and a ticketing system to address and solve member inquiries while proactively addressing additional potential service needs. The applicant should have a high school diploma and 2 years of relevant customer service experience.
The ideal candidate will have outstanding verbal and written communication skills, be highly organized, have excellent problem-solving skills, have a passion for serving others, and possess the ability to be empathetic while going above and beyond to ensure member satisfaction. The ability to adapt to change, be flexible, work within a team, and learn quickly are key to being successful in this role.
Responsibilities include:
- Resolve member claim, appeal, provider, benefit, cost, and other inquiries via phone, service platform, and/or email
- Document resolution detail, member communications, and time to resolution via ticketing system
- Communicate and collaborate with internal consultants and service team
- Outreach to carriers and providers to obtain information and detail when needed
- Navigate internal systems to obtain member, plan, and group specifics and implementation status
- Advise members regarding plan selection based on member-specific and financial needs
- Schedule provider appointments on member’s behalf
Requirements
- High School Diploma
- 2+ years of relevant customer service experience
Nice-to-have:
- Proficient in reading amp; writing in Spanish
- Insurance producer’s license