Customer Success Manager - 222
Searchlight Inc, United States

Our client, a leading data solutions company, is looking for a talented Customer Success Manager to join a nimble entrepreneurial team. The role requires an enthusiastic consultative approach and an ability to translate client goals into actionable insights.As a Customer Success Manager, you'll partner with the sales team to upsell and cross-sell premium services to achieve a target renewal rate. The ideal candidate has agency experience and is passionate about delivering a best-in-class customer experience that surpasses the competition.

Responsibilities:

• Educate clients on platform, highlighting specific features and applications that will improve customer's business goals
• Drive adoption of brand's solution suite
• Analyze and address client feedback to ensure a high level of client satisfaction, engagement, and product usage
• Communicate feedback and product requests to internal teams, collaborating with cross-functional teams to exceed customer expectations and deliver results
• Identify and present key touch points from client account map for internal and external stakeholders
• Create internal and external project plans

Requirements

• BA/BS Degree in relevant field or relevant working experience, working at a large agency, DMP, CDP, or similar data-driven company
• 5+ years of experience in ad tech or media industry
• Spanish proficiency is a major plus

• Excellent presentation and strong communication skills

Benefits

Searchlight is a digital recruitment firm specializing in media, advertising, and emerging technology. Our expertise includes media sales, marketing, technology sales, media, client services, project management, analytics, ad operations, and other client-facing roles. If you’re looking for a career in digital, we'd love to hear from you!

Job Rewards and Benefits