Customer Success Training and Development Specialist
Oura, United States
Job Description
Our mission at Oura is empowering every individual to own their inner potential. Our award-winning products, the Oura Ring and its accompanying app, helps our global community gain a deeper understanding of their health, lifestyle, and sleep quality, which we believe are foundational to living a healthy, fulfilled life.
We are looking for an experienced Training and Development (Tamp;D) Specialist to join our incredible Customer Success team. The Customer Success Tamp;D Specialist will play a key role in helping us evolve our learning and development offerings by designing and building internal training and employee onboarding as well as external training materials. The Customer Success Tamp;D Specialist role requires cross functional participation with key internal stakeholder teams such as QA, Finance, Sales, Customer Experience, Fulfillment, Product, and Engineering. The ideal candidate is comfortable training and onboarding new team members, creating internal and external training materials, and driving key projects to create an outstanding employee and customer experience.
What you will do:
- Project manage the training program across multiple Customer Success Teams (Support, Operations, Engineers)
- Project manage internal knowledge content (Guru, LMS system, etc.)
- Lead and mentor the Customer Success Teams through both onboarding and on-going training
- Work with Customer Success team leads to build out internal and external training and content
- Deliver monthly reporting to management on training validation
- Understand and prioritize the most critical business needs and design global, scalable Tamp;D strategies that support onboarding, career development, inclusion and diversity.
- Manage the implementation and maintenance of high priority learning projects from ideation through design, delivery, and measurement; outputs include facilitator guides, participant guides, visual content and job aids in partnership with the Marketing team
- Design, develop and manage engaging, creative, and impactful live, blended, and e-learning learning experiences scalable for global, local, and remote learners
- Collaborate with Customer Success team leads to deliver custom learning solutions that address role specific needs, organizational changes and continuous improvement efforts
- Use project and change management approaches to manage multiple stakeholders, ensure timely delivery of Tamp;D resources, measure success of programs delivered and iterate based on feedback
- Analyze program feedback, key metrics, and ROI, adjust content/program where needed, and continually look for innovative best practices to improve the learner experience and outcomes
Requirements
We would love to have you on our team, if you have:
- 3-5 years minimum experience in a related professional role
- Bachelor’s degree, preferred
- Familiarity with current instructional design methodology and practice
- A consultative approach; the ability to develop rapport and trust with internal teams
- Outstanding written and verbal communication skills
- Experience in building relationships with people at a variety of levels
- Demonstrated attention to detail and project management ability
Benefits
At Oura, we care about you and your wellbeing. Everyone here at Oura has a ring of their own and are continually looking to improve their health and add to our benefits.
What we offer:
- Competitive salary and equity
- Health, dental, and vision insurance
- Wellness benefits
- Flexible working hours + work-life balance
- An Oura ring of your own
- Beautiful workspace in San Francisco by Pier 31
- 20 days of PTO
- Amazing culture of collaborative and passionate coworkers
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.