Localization Project Manager
Amplexor, United States
Job Description
Amplexor is a global leader in language, content and digital solutions. As part of the Acolad group, together with TextMaster and Livewords, Amplexor is present in 25 countries and combines a network of over 2,000 internal experts worldwide and +20,000 external linguists.
At Amplexor, every position is key to our global growth: we know that we will only succeed if our people succeed. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world's leading brands. Joining Amplexor means an opportunity to be part of an international group that promotes professional development, talent and creativity through collaborative environments with cross-functional, global teams.
The Localization Project Manager is responsible for the day-to-day management of customer orders according to the customer requirements and AMPLEXOR standards. The Localization Project Manager will work independently on customer service deliveries with the supervision of the Senior Service Manager.
- Engagement and service setup.
- Execution of service quality plan (SQP).
- Process execution, improvement and optimization.
- Monitoring of overall workflow timelines including service delivery (translation, revision, DTP, etc.) as defined in SQP.
- Project financials including Pamp;L for the project (revenue, gross and contribution margin), preparing invoices, managing KPIs and reporting.
- Identification and reporting of cross-selling opportunities to account management.
- Client relationships management, including mid-to-upper level operational contacts, representing the organization to the customer and ownership of customer satisfaction.
The Localization Project Manager is in charge of the execution of the Service Management process, spanning the entire life-cycle of language service projects, with the ultimate goal of delivering to the customer:
- on time, on budget, on quality and in full accordance with the customer's requirements;
- in the economically most advantageous way for AMPLEXOR;
- to the full satisfaction of the customer;
- using the AMPLEXOR standard guidelines and service/project methodologies;
- by collaborating with the responsible Senior Service Manager and Account Manager;
- by taking care of all Service Management related issues of the project.
Requirements
- Bachelor's Degree in related field or equivalent experience.
- 3 to 5 years of experience in service/project management or in similar roles/businesses.
- Must be able to demonstrate an in-depth experience in operational service/project management processes and methodologies, preferably related to Language Services.
- Demonstrate experience of successfully managing customer relationships at mid and upper management levels, including difficult situations, conflicts and complaints.
- Must be able to demonstrate strong leadership and organizational skills in order to meet tight deadlines, heavy workloads and complex project situations.
Benefits
Amplexor offers a comprehensive benefits package. New employees are eligible to receive benefits on the first day of the month after their start date. Highlights of the program include:
- Medical, Dental, Vision, Life Insurance, Short-Term Disability, Health Savings and Flexible Spending Account options (range of $6,000 to $14,000 depending on election and coverage levels).
- Many other voluntary options to choose from: Voluntary Life Insurance, Long-Term Disability, Buy-Up Short-Term Disability, Identity Theft, Legal Insurance and Critical Illness Insurance.
- 401(k) plan with 50% match on 12% employee contribution - providing an employer contribution of up to 6%.
In addition to the benefits package, Amplexor also offers the following time off:
- Starting with 15 days of paid time off annually, with ability to move to 28 days within five years of tenure.
- Nine paid holidays per year.