Cafe Manager (Stanford SLAC Campus)
Verve Coffee Roasters, United States

Verve makes days! From Farmlevel to Streetlevel, our passionate and dedicated employees constantly strive to provide an authentic, superior coffee experience. We seek an enthusiastic coffee professional to join us as the cafe manager at our location on the Stanford SLAC campus in Palo Alto.

Join us and Live with Verve!

KEY RESPONSIBILITIES

• Lead retail staff and café operations
• Possess in-depth knowledge of Verve products, principles, and policies
• Ensure outstanding customer experience and superior product quality
• Strive to exceed café’s financial goals

SPECIFIC DUTIES

• Develop a motivated team committed to delivering premium products and excellent experiences
• Promote teamwork and robust, positive communication among staff
• Build deep and rich relationships with the cafes regulars and guests
• Liaise with SLAC and Stanford staff members to ensure consistent, high quality experiences
• Set up delivery schedule
• Lead a customer-focused cafe experience by modeling and coaching outstanding hospitality at every opportunity
• Actively monitor drink and food quality and help ensure drink and food standards are being met
• Create weekly cafe schedule
• Manage multiple revenue drivers within a single space
• Enthusiastically drive top line and support key marketing initiatives
• Proactively manager bottom line and continuously develop and implement cafe and company efficiencies
• Facilitate and execute employee review process
• Ensure that all employees are trained and performing to VCR standards
• Maintain cafe equipment and schedule regular maintenance
• Keep cafe immaculately organized and clean at all times
• Follow disciplinary protocol outlined in the VCR Handbook
• Recruit and interview candidates as needed to maintain a stellar staff
• Control costs without compromising standards and customer service
• Develop and implement strategy to exceed cafe top and bottom line financial goals

Requirements

• Must love coffee
• Previous Pamp;L and management experience required
• Excellent verbal and written communication skills
• Outstanding organizational, planning, and time management skills
• Must have customer-focused attitude
• Ability to model teamwork and lead a team
• Must be approachable, mindful, and positive
• Solid management and problem solving skills
• Ability to give and receive constructive feedback in any given situation

Benefits

• Free bag of coffee with every paycheck
• Free coffee at work
• We take care of you! Full-timers are eligible for Paid Time Off and insurance coverage per plan terms; all employees qualify for paid sick days
• Fantastic coworkers and positive work environment

Job Rewards and Benefits