Resident Social Services Coordinator
Fairstead, United States
Job Description
Fairstead is a vertically integrated real estate company specializing in affordable and mixed-income housing. Since 2014, Fairstead has acquired and/or developed more than $4 Billion of multifamily property across the country, and today owns a portfolio of 12,500 apartments in 15 states. The company’s comprehensive platform provides hands-on expertise across all multifamily disciplines, including acquisitions, development, design and construction, energy and sustainability, property management and social services.
Fairstead’s primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel Right at Home. We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead provides hands-on expertise across all multifamily disciplines, including acquisitions, development, design, construction, energy, sustainability, property management and social services.
With a long-term commitment to its residents, communities, and partners, the Fairstead team stands out by:
- Listening to and understanding the needs of its residents, communities, partners, and stakeholders alike
- Developing and preserving high quality affordable housing in an innovative and sustainable fashion
- Creating a positive social and environmental impact within the properties and communities it serves
Fairstead’s Core Values
- Empathy
- Innovation
- Entrepreneurship
- Determination
- Integrity
We have an excellent opportunity for an experienced Resident Social Services Coordinator to provide support and referral services to a population of residents in subsidized multifamily properties. The coordinator is part of on-site management team working under the direct supervision of the social services supervisor.
The Resident Social Services Coordinator is responsible for coordinating programs and services to help residents maintain and improve their quality of life. They additionally, will track programmatic impact and report on the effectiveness of each segment of the population served and develop new social/health programs and assist in measuring their effectiveness.
Areas of Responsibility amp; Job Requirements:
- Develop comprehensive outreach to ensure all target populations are aware of program/event/educational programs.
- Coordinate and manage resident activities including but not limited in the After-School Program for Children, Self-Sufficiency Programs, Literary/Job Training, Health/Nutrition Workshops, and Mentoring programs.
- Educate residents on service availability, application procedures, job training, etc. Advocate for residents in these areas.
- Develop and execute/facilitate job skills development/workforce preparation and planning and career advancement events / for adults (18- 40) to include identifying training workshops, resume development, interview preparation, etc.
- Develop and execute or facilitate family development and parenting events for all populations.
- Work closely with management and as a conduit with at risk households to prevent eviction for non-payment of rent or for violations of lease agreements.
- Work as a liaison between Community Management and residents during construction period to ensure compliance with Low Income Housing Tax Credit qualifying and assist residents impacted by construction in their home.
- Will track and report on programmatic effectiveness and impact for each segment of the population served and will work closely with the Social Services Supervisor in measuring their effectiveness.
- Coordinate on behalf of ownership and in collaboration with Management/Operations teams, the implementation of social services programming and services for residents in properties.
- Coordinate non-profit partners and community organizations programming on site or offsite
- Serve as primary contact for residents, non-profits and city/state agencies for the implementation, registration of and participation programs and events
- Serve as resident liaison for community meetings and social services, programs, and events
- Coordinate services for residents at-risk or in supportive housing buildings, coordinate onsite to comply with regulatory code and on behalf of management
- Identify issues and opportunity ongoing to better serve residents and support Fairstead’s mission
- Serve as community relations liaison as needed for public meetings, Tenant Association meetings and events as needed
- Work with Property Management Team, track and maintain day-to-day social services activities at the property and in accordance with local, city, state and federal guidelines
- Provide reports to (social services supervisor) to track socia