Customer Support Representative
Leadr, Inc, United States
Job Description
About Leadr:
Leadr is a young tech company, building people management software focused on helping organizations coach and develop their teams.
We believe today’s employees expect more than just a title and a salary they seek opportunities to learn, grow, be challenged, and be valued for the ideas they bring to the table.
Unfortunately, most organizations lack the tools and structure needed to create a culture to support these expectations across every team and every manager.
By joining the team at Leadr, you’re committing to help us solve this challenging, yet worthwhile problem.
As an early member of our growing Customer Success department, you'll be responsible for providing great support experiences for our customers, while becoming an expert on all things Leadr and helping our team improve by building on the tools, systems, and processes we use today.
To thrive in this role you'll need to creatively problem solve, simplify complex ideas, and communicate across teams with ease. If you learn quickly and aren't afraid to dig deep when the answer isn't immediately clear, this team will be a natural fit.
Beyond this, we're looking for someone with the initiative to help us continue to grow as a team: creating resources, coaching other team members, and helping our customers identify gaps in how they use Leadr to help their employees grow.
As a Customer Support Representative at Leadr, you'll be positioned well to grow rapidly with a fast moving team, and the right person for this seat will find plenty of opportunities to progress personally and professionally.
Requirements
The perfect candidate for this role.
- Is ready to build a career in the growing Customer Success industry,
- Has experience in customer service or technical support,
- Is a natural problem solver, who loves getting to the bottom of complex challenges,
- Picks up new technology and tools with ease,
- Excels at written and verbal communication,
- Is ready to scale personally and professionally with a fast growing team,
- Is excited to go above and beyond to delight customers,
- Has a passion for our mission (developing people), and can’t wait to have a positive impact on our team and our customers.
- Experience or transferrable skills from churches and/or nonprofit organizations is a plus,
Benefits
Located in Plano, TX this role reports to the Director of Customer Success (https://www.linkedin.com/in/garrett-campbell//)
We are pleased to offer a competitive salary, bonus, and benefits package for this position, in addition to PTO, paid holidays, etc.
At Leadr, we are committed to developing our employees and providing career growth opportunities throughout your employment with us.
What can you expect for your interview process?
While not all candidates will complete the entire process, here’s what it looks like from start to finish. We'll maintain open communication the entire way so you know where you stand.
- Complete the Kick-Off Interview Form, which is part of our application process. We will reference your answers during interviews.
We promise we won’t make you retype your resume into another form, we value your time. - A 30-minute 'coffee connect' either by video call or in-person.
We'll use this time to make sure you possess the minimum skills we think are required to accomplish the key objectives. - A 30-45 minute Culture Interview either by video call or in-person.
We’ll use this time to simply get to know you as a person and hear more about your story. - 1-2 hour in-depth Interview + Practical Exercise.
This can be done either by video call or in-person. We’ll dig into how you would go about accomplishing the objectives we shared for the role and your past experience doing similar work. - And finally, the Offer letter is sent. Welcome to the team!
About Our Team:
While the problem we’re tackling at Leadr is ambitious, we have reason to be optimistic:
Our early team is loaded with talented and experienced people who share a passion for the mission
The executive team has done this before, founding and leading a startup in the payments space to hyper-growth and a successful exit in less than 10 years. Because of our strong track record for success, we’re well funded with plenty of financial runway.
Leadr is an Equal Opportunity-Affirmative Action Employer.
Thank you for considering Leadr as the place to share your strengths and talents.