Mortgage Operations Supervisor - Memphis, TN - Job # 2288
The Symicor Group, United States
Job Description
The Position
Our bank client is seeking to fill a Mortgage Operations Supervisor role in the Memphis, TN market. The successful candidate will be responsible for mortgage processing, underwriting, closing, post-closing, and servicing of all mortgage loans while providing leadership, coaching, and training in all areas. The candidate will be responsible for ensuring mortgage lending policies and procedures are followed effectively and serve the strategic goals while complying with all state and federal regulatory requirements and laws.
Mortgage Operations Supervisor responsibilities include:
- Manage mortgage operations staff by:
- Coordinating overall workflow.
- Developing, documenting, and updating processes and procedures to maximize efficiencies.
- Ensuring appropriate training needs are met.
- Creating and/or providing access to tools, resources, and guidelines.
- Assisting with complex file issues and using these scenarios as learning opportunities.
- Ensure that the mortgage department delivers the highest quality service possible.
- Work with the mortgage management team to ensure compliance to mortgage regulations.
- Write and update QC, Underwriting, and other In-House Lending Policies.
- Serve as administrator for LOS and Servicing System. Program, test, and perform updates as necessary.
- Build, maintain, and monitor vendor relationships to ensure that service level agreements are met and communication is efficient.
- Research new products and services offered by vendors to the mortgage industry, including exploratory calls with the vendor and assessing cost vs. benefit.
- Write proposals for senior management recommending consideration of new vendors.
- Build, maintain, and monitor investor relationships to ensure that service level agreements are met and communication is efficient.
- Set up and administrate mortgage vendor websites, including integration with LOS.
- Build and maintain relationships with other credit union departments to build awareness and educate others on mortgage lending, as well as identify room for growth, efficiency, and improvement.
- Work with SVP of Mortgage Lending, Sales Manager, and Marketing to develop products and procedures to enhance the credit union’s product mix and boost overall loan sales.
- Perform employee evaluations and monitor employees’ progress.
- Hire and retain the best personnel available.
- Manage the incentive plan for mortgage operations staff.
- Collaborate with the mortgage management team to set goals and plan for staffing needs.
- Assist in developing a dynamic vision for the mortgage department that fits into the organizations short and long-term goals.
- Provide leadership and set an example for employees concerning manner, dress and professionalism.
- Commit to self-improvement via seminars, classes, and trade related readings.
- Perform other related duties as assigned by the Senior Vice President of Mortgage Lending.
Requirements
Who Are You?
You’re someone who wants to influence your own development. You’re looking for an opportunity where you can pursue your interests and your passion. Where a job title is not considered the final definition of who you are, but merely the starting point for your future.
You also bring the following skills and experience:
A Bachelor's degree in Business related field, preferably with related Master’s Degree. Extensive experience will be considered in the place of formal education.
An in-depth knowledge of mortgage lending and servicing.
Extensive experience with Encompass.
3+ years of mortgage management experience.
Proven experience in managing a full service mortgage department.