Adobe Commerce Architect – Magento (US-Remote within Continuous US)
Rackspace, United States

• Responsible for creating customer loyalty through extensive knowledge in application and infrastructure performance tuning, and by working with internal teams to deliver a comprehensive, consistent and Fanatical customer experience.
• Responsible for providing deep application support and advisory services for Magento Commerce application platforms and associated technologies.
• Review and determine customer configurations through all phases of the customer lifecycle including initial design, implementation, performance tuning, and security hardening.
• Advises to guide the Digital Systems Engineers in developing automation in an effort to provide scalable and repeatable solutions for application installation and customer deployments.
• Rackspace Magento Commerce Architects are the final authority and represent the highest level of knowledge for our Magento Commerce support offering.
• Represents Rackspace in product meetings, with third party vendors, and in mentoring and developing Adobe Commerce Engineers as well Application Support Engineers.
• Serves as the final point of escalation for resolving complex customer issues, help facilitate OS-specific meetings and training sessions for knowledge sharing, oversee long-running projects for internal and external customers, and drive the technical development of team members

• Act as the technical thought leader for the Magento Commerce platform on all service and support decisions
• Participates in the evaluations, recommendation, and selection of hardware and software solutions.
• Provide the deepest level of application support and knowledge
• Proven ability to advise and guide solution discussions for large scale customer facing internet applications.
• Design, develop, test, and implement new configurations, architectures, and standards
• Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance
• Performs project management of estimating, scheduling, and monitoring tasks to ensure timelines are met
• Assist customers and internal teams to automate processes and incorporate best practices amp; methodologies
• Provide leadership and guidance when customer downtime issues arise and provide RCA support as requested
• Model the highest level of ownership on customer issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email
• Responsible for the technical development of peers
• Manage long running and complex projects for internal and external customers
• Ability to work with onsite and remote development teams on the deployment of web-based applications
• Assists the engineer with tuning when appropriate
• Customer/Internal Feedback (delivered via Unsat Ratings and/or email amp; phone)
• Stability and performance of customer applications, as relates to customer uptime, using internal monitoring tools
• Customer retention and growth as a result of consistently delivering high levels of service amp; support around customer application stability
• On-time and accurate completion of assigned projects

• Highly specialized skill set in Magento Commerce application platform.
• Working knowledge of the Adobe Experience Manager (AEM) product stack.
• Mastery of requirements gathering and system architecture for Enterprise scale customer solutions.
• Deep knowledge and applied experience in cloud deployments and architectures with a heavy focus on the AWS platform. Knowledge of Azure and GCP is a plus.
• Strong configuration and troubleshooting expertise of platform-specific web services (including, but not limited to Apache, Nginx, Redis, Memcache, Varnish, RabbitMQ, PHP, and MariaDB/MySQL).
• Expert knowledge of performance tuning and scalability/reliability architecture best practices for a Magento Commerce platform.
• In depth experience in troubleshooting web applications, determining the source of an issue and quick resolution.
• Strong understanding of administration, troubleshooting

Job Rewards and Benefits