Consult Coordinator
Specialists On Call, United States
Job Description
Summary/Objective
Consult Coordinators play a critical role in ensuring that our mission is successful. You will work at our headquarters in Reston, VA in a fast-paced environment that can best be described as a 24/7 virtual hospital. Coordinators manage requests from client hospitals and physicians providing support to ensure excellence in patient care. Coordinators will assist with the preparation of the consults for dispatch.
Essential Functions
- Effectively communicate with hospital clinical staff and SOC physicians to ensure timely and efficient patient care.
- Provide Tier 0 technical support to hospitals and to SOC physicians.
- Facilitate and confirm timely hand off to Tier 1 IT support.
- Demonstrate service excellence in meeting and exceeding all metrics outlined on performance index scorecard.
- Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve company’s mission.
- Comply with all compliance and HIPAA requirements.
- May be needed to answer incoming calls and accurately document patient information.
- Other tasks as needed
Requirements
Education:
High School Diploma, GED or Equivalent Certification, or Military Experience
Experience:
At least one year of experience working in a call center environment, healthcare or IT
Preferred Education and Experience
Education:
- Bachelor’s Degree
Experience:
3 years of related work experience including at least one year of experience working a call center environment.
2 years of experience in working in healthcare or call center environment.
Have previous healthcare call center experience or have worked in a healthcare organization, doctor's office, urgent care center or hospital setting.
Additional Eligibility Qualifications
Are enthusiastic about being on the forefront of healthcare and impacting patient lives positively.
Have excellent phone/customer service skills along with your ability to multitask with high attention to detail.Working Conditions
- This is a full-time position; 40 hours weeks;
- You will work a set schedule with set days off, but we cannot guarantee that either of these will be a traditional "weekend" day.
- The consult coordination center operates 24/7 and does require weekends and holidays.
Physical Requirements
- Frequent speaking and listening using a headset
- Sitting for an extended period of time
- Extended periods of time looking at computer monitor
- Repetitive use of hands/fingers across keyboard
Benefits
As part of its total compensation strategy, SOC Telemed provides its employees with a comprehensive benefits package. The benefits program is designed to provide you with the opportunity to select benefit options that best fit your lifestyle and personal choices.
Benefits Include:
- Health Insurance (Medical, Dental, Vision)
- Health Savings Account
- Flexible Spending (Medical and Dependent Care)
- Employer Paid Short and Long Term Disability
- Employer Paid 1x Life and ADamp;D (Supplemental available)
- 401(k) amp; Roth 401(k)
- Paid Time Off
- Pregnancy and Parental Leave
- Military Leave Pay