Senior Account Manager - 3-6 months FTC
Feed Agency, United States
Job Description
The Feed Way
Feed is an award-winning, full-service agency providing conversion with heart. We create emotive yet conversion-focused ideas, campaigns, and products that change perceptions, shape new behaviours, and shift market share.
Feed helps hungry brands stand out at speed and sell at scale. We utilise bespoke technology to create compelling digital campaigns working with clients like eBay, Gumtree, and Ancestry.com to name a few.
The Impact You’ll Have
You will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team.
You will work closely with Designers, Copywriters, Developers and other departments, to ensure successful campaign deliveries; while maintaining agency profitability and a high level of creative integrity.
Day to day
- Manage, draft and review client briefs
- Ensure client deadlines are met across multiple campaigns and leasing with the Account Director on the teams capacity
- Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
- Clearly and effectively distill and transfer client feedback to designers, copywriters
- Prioritising workloads for the team, and escalating when needed
- Ensure client requirements are met whilst protecting Feed brand values
- Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
- Build excellent working relationships with key clients by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
- Ensure high standards are maintained and add value wherever possible
- Ensure success criteria are met and projects are delivered to time and to budget
- Maintain a good knowledge of all Feed products and services and actively promote them to clients
- Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
- Work with the team to determine and test creatives across client owned channels
Requirements
- Demonstrable agency experience in Client Services, preferably in a Senior Account Manager role already or an Account Manager who is ready to take the lead
- Experience delivering a broad range of multi-channel marketing communications including digital and direct
- Extremely organised, able to talk about tools and processes used for project management
- Ability to work under pressure and meet deadlines with ease and efficiency
- Deep understanding of production amp; interactive processes
- Commercially driven with experience handling budgets and timelines
- Proven business development experience and success
- Advanced working knowledge of MacBook Office Suite
- Resource management skills and ability to handle complex / sensitive issues
- Experience leading others directly or as a mentor
Benefits
- 20 days’ vacation exclusive of bank holidays
- 401(k) Program - option to add individual contributions
- Single Cover Health Insurance paid for by Feed
- Flexible working
- Buddy Program - All new joiners will be paired with a ‘Feed Buddy’ to help them through their first weeks’
- Feed x Social - Early finish every other Friday, Pizza Friday’s, Weekly, monthly and quarterly social
- Feed x Talks - Sharing professional knowledge from members of the team
- Feed x Knowledge - Want to learn a new tool or subscribe to a newsletter? We’ll provide an allowance to support your professional development
- Feed x Kudos - Be recognised and rewarded for going the extra mile and helping the business exceed its goals
- Feed x Wellbeing - People are the very heart of who we are, and we are dedicated to supporting you to feel comfortable, healthy and happy at work
As a global agency, we want our team to reflect on the diverse and multicultural world we live in.
We’re keen to meet people with varied backgrounds - our view is the more inclusive we are, the better our work will be. We want to build teams that represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.
If you need reasonable adjustments at any point in the application or interview process, please let us know.
Feed Communications c