Create a world-class Brand Home Visitor Experience at Chandon. A home that will be a COMMUNITY HUB for all. A home that will celebrate the NATURAL BEAUTY of the area. A home that will devote itself to the CELEBRATION OF CRAFTSMANSHIP. A home situated in the HEART OF NAPA. A home that will embody our founder’s MAVERICK SPIRIT. A home that will UNLEASH THE POTENTIAL of the Chandon world.
The culture of Chandon emphasizes training, product knowledge, and sincere hospitality. Our beliefs are shared through the five pillars of our business.
We live the sparkling life while creating genuine connections, with both OUR PEOPLE andOUR GUESTS. Caring and investing in OUR HOME,and the communities we operate in. Born of French heritage, BRAND HOMEis our journey of greatness together while embracing its adopted California perspective with a casual vibrancy.
Requirements
OUR PEOPLE TEAM CULTURE
- Act with integrity, and professional knowledge that promote the culture, values, and mission of Chandon.
- Performs all aspects of position with efficiency, attention to detail, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy, and initiative.
- Represents the Chandon professionally through effective communication, cooperation, and relationships with the all business partners.
- Collaborates with team to create a culture and work environment based upon respect; fostering opportunities for the team to learn, grow and develop their abilities.
- Offer positive solutions to problems or issues and provide a voice that is part of the decision-making team.
OUR GUESTS | GUEST EXPERIENCES amp; EVENTS
Event Sales/ Planning
- Actively solicit new B2B, Corporate and Social business opportunities through off-site visits, conducting effective sales calls, emails and presentations to potential clients
- Timely respond to all incoming Event inquiries
- Develop creatives/ content for paid media and organic advertisement of Experiences and Private Events (B2B/ Weddings)
- Knowledge of competitive set and recommend sales/pricing strategies, service, and product improvements to stay competitive
- Continuously audit sales plan for effectiveness and pivot as necessary to ensure the Brand Home success
- Consistently reviews shifts in market mix and industry trends with Director Brand Experiences and make deployment/pricing recommendations
- Maintain and build solid working relationships with Vendors, Internal and External Business partners
- Ensure all necessary documentation from outside vendors has been received in a timely manner (i.e. Certificates of Insurance, NDA’s where applicable, Vendor Code of Conduct)
- Maintain guest database to ensure efficient mailings and tracking of their history and preferences
- Join local/ Bay Area Sales missions with strong B2B focus
- Conduct weekly Event Overview Meetings with all involved key team members
- Prepare and mail thank you letters following the event
New Business Development | Brand Home Visitor Experiences
- Solicit and promote business through marketing, cold calling, contacting past guests, relationships with local businesses, Hotel Concierges and other cost-effective activities.
- Conduct outreach with tourism partners: Visit Napa Valley, Napa and Yountville Chamber of Commerce, etc
- Coordinate offsite pouring events representing Chandon in the best way possible (wines, collateral etc.)
- Work closely with on-site DTC team and Brand Team in NY to promote internal Experiences and Events through various local media channels, websites etc.
- Work closely with CRM team on regular website content updates (when needed)
PR/ Marketing Support
- Develop successful sales support materials and communication tools on food amp; wine related information: Newsletter, tasting notes, leaflets, brochures, videos, images etc. Work closely with Brand PR Manager on PR/ VIP Visits. Communicate and facilitate such visits
- Ensure Brand Execution Guidelines are always met
OUR BUSINESS | FINANCIAL RETURNS
- Understands philosophy of Financial Returns and cascade relevantly to the teams. Operate efficiently and achieve revenue targets
- Identify, work collaborate, organize, and drive promotions that deliver great experiences.
- Manages daily weekly monthly Event revenue forecasting.
- Ensure correct forecasting Events to incl. pre- and post-event details.
- Identify additional sales opportunities to enhance revenue.
- Obtain quotations for hire or purchase of items required for events as instructed by management
- Assist in compiling financial information for m