Account Manager, Mid-Market
Clyde, United States
Job Description
What's Clyde - Clyde is an end-to-end product protection platform that is re-thinking the way retailers increase loyalty and drive revenue, and the way customers manage their purchases. We are tackling the $50B per year extended warranty market and becoming the de facto solution in the space by leveraging an intense focus on product, design, and customer experience. Clyde delivers product protection plans directly to consumers as they shop, owning the relationship from purchase to claim submission to resolution. We know that the relationship between retailers and their customers is far from over after checkout, so we’re building products to deliver value at every stage of this relationship.
As an Account Manager of Merchant Success, Mid-Market at Clyde, you will drive Clyde’s future growth engine by building relationships with our most critical merchants and turning them into delighted and enriched Clyde partners. In this position, you will oversee a portfolio of Mid-Market merchants, develop relationships, identify their unique needs and challenges, and drive the adoption of the Clyde solution.
You are
- Here for the merchant - always looking out for them and excited to provide white-glove-service
- Extremely organized and have the ability to prioritize myriad merchant requests and work streams while delivering high quality and timely support
- Able to operate in a highly ambiguous environment and hep create scalable processes and structure
- Curious about everything and ask why we do things and dig in to find the best solutions and answers
- Able to speak to technical documentation and guide merchants through Clyde’s docs
Requirements
An opportunity to.
- Build and maintain relationships with key stakeholders at companies within your portfolio, focusing on upsells, retention and renewals
- Serve as a proactive, trusted advisor to deeply understand your merchants and their needs
- Assist with the onboarding process to help drive merchants from signed contract to launch
- Build and conduct Optimization Plans and Business Reviews to help merchants achieve maximum value from Clyde’s platform, present product roadmap, collect feedback and help ensure customer joy
- Identify and execute on expansion opportunities including new features, international and additional websites
- Partner with the engineering, product, enablement, sales, and technical support teams to ensure positive merchant outcomes
- Create Clyde advocates who provide case studies and references to help grow the company
- Be part of small but fast-growing team - help identify opportunities to create new and better processes that allow us to scale
Benefits
Who are we?
Clyde is a product and design led organization founded in 2017 in NYC by a customer-obsessed team of designers, engineers, operators, and successful former founders. We have partnered with some of the top investors in the world to help us achieve our vision.
Why should you join us?
Clyde is building an incredibly thoughtful suite of products with enormous potential. We are a highly resourceful, motivated, and collaborative team, and we value diversity of all kinds. We hold ourselves to the highest standards. Clyde does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
All members of our team will have ample opportunities for professional growth, plus, we offer competitive salaries and equity packages, health insurance, unlimited time off with a mandatory 10 days, a vacation fund, and a creative culture. We are building a really exciting company and can’t wait for you to join us.