Director of Implementation
Indeavor, United States
Job Description
What We Do
Indeavor is a technology-focused enterprise workforce management solution provider through our SaaS platform we enable large organizations around the world in the manufacturing, energy production, public service (government), and other complex/dynamic environments with cutting-edge employee scheduling and absence management solutions.
By handling complexity through advanced automation, we ensure our customers always have the right person, in the right place, at the right time. Our Implementation and Customer Success Teams craft and support these solutions to accommodate and streamline essential business drivers and ultimately unlock incredible workforce efficiency.
Our goal is to continue to empower these essential businesses by providing modern and creative software solutions, while partnering with and enabling their most valuable asset their employees.
What You’ll Do
The Director of Implementation serves across departments within the Indeavor organization, leading the achievement of an aligned and structured customer implementation experience. This role will coordinate deeply with leadership to support sustained growth while maintaining best-in-class delivery to our global consumer base. You will functionally own the Indeavor portfolio of deployments, serve as program manager for key accounts and develop an inclusive environment while empowering our teams to approach each implementation with excellence. As a Director of Implementation you will be a self-motivated leader, organized, flexible, articulate, confident, professional, and thrive in a fast-paced work environment.
Key Responsibilities:
- Accountable for design, coordination, deployment and personnel management of all Indeavor solution implementations
- Maintain adherence to Indeavor PMO standards and continuously improve supporting processes and collateral
- Manage resource allocation and future staffing strategies through data driven approach in alignment with pipeline demand
- Serve as Program Manager for key Indeavor enterprise accounts, ensuring scalable solution design, implementation and commercial alignment
- Ensure sustainable success of Indeavor designed/implemented solutions including scope adherence and long-term supportability
- Coordinate with cross-departmental leadership to continuously enhance Indeavor offerings utlizing consumer feedback
- Mentor, train and engage team members while providing direct leadership of Indeavor PMO practice and personnel
- Support pre-sale process through outlining cost amp; effort by customer tier amp; owning statements of work creation
- Cultivate employee experience through supporting Indeavor CX people strategy plans including resource planning, recruiting, onboarding and training
- Own definition and ownership of departmental KPIs to Indeavor leadership
- Manage and execute on strategic projects aligned with organizational growth
- Support critical departmental Pamp;L inputs through maintained internal/external invoicing requirements and drive opportunities for efficiencies
Requirements
What You Bring to Indeavor
You thrive in a customer-facing setting, work fluidly with teammates and find joy in managing large-scale, complex solutions through data-driven structures. Your organizational skills are unmatched and pragmatic execution defines your approach towards delivery. You are confident, inspired by growth, unafraid to fail and relentless towards improving processes.
Preferred Skills and Experience
- Possess entrepreneurial spirit, drive and desire to grow within a high-growth company
- Significant experience delivering enterprise SaaS solutions and managing implementation teams
- Strategic thinker with experiencing taking broad concepts to structured, actionable delivery
- Proven, hands-on leadership - driving internal amp; external results in dynamic environments
- Excellent professional communication skills in verbal, written and presentation form
- Experience defining, driving and reporting departmental KPIs across all organizational levels
- Flexible, open-minded team player who enjoys working hard to achieve group goals and initiatives
- Background in cloud-based software customer operations
- Fluency in multiple business technology platforms and experience optimizing operational infrastructure
Benefits
As part of Indeavor, You’ll Enjoy
- Working with creative, smart and fun team members motivated by a collective goal
- Competitive salary, comprehensive health coverage and 401k
- Opportunity for customer-facing amp; strategic travel
- Unlimited vacation policy and remote working opportunity
- Modern, downtown, dog-friendly offices