Technical Account Manager Remote
Two95 International Inc., United States

Title: Technical Account Manager

Location : Remote work (25% Travel)

Type : Full time / Contract

Salary / Rate : $Open

Requirements

Responsibilities:

• Take ownership of your customers' technical success with our platform
• Be a core member of the account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
• Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
• Provide our platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
• Educate and enable your customers' technical stakeholders on our platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints
• Conduct design and code reviews for select automations to reinforce and verify those best practices
• Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
• Collaborate with our Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents

Required Qualifications:

• A minimum of 7 years' professional experience in technical customer-facing roles
• Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples
• SaaS and Cloud technical background with hands-on experience in digital technologies
• Prior experience in technical support or technical consulting is a plus
• Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Diplomacy, tact, and poise under pressure when working with customers and partners
• Excellent verbal and written communication skills - English fluency is required
• Computer Science degree (or equivalent)
• Willingness to travel approximately 25%

Benefits

Note: If interested please send your updated resume to and include your salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward to hearing from you at the earliest!.

Job Rewards and Benefits