Create a world-class Brand Home Visitor Experience at Chandon. A home that will be a community hub for all. A home that will celebrate the natural beauty of the area. A home that will devote itself to the celebration of craftsmanship. A home situated in the heart of Napa. A home that will embody our founder’s maverick spirit. A home that will unleash the potential of the Chandon world.
The culture of Chandon emphasizes training, product knowledge, and sincere hospitality. Our beliefs are shared through the five pillars of our business.
We live the sparkling life while creating genuine connections, with both our people andour guests. caring and investing in our home,and the communities we operate in. Efficiently sustain and grow our businessin both revenue and profits. Born of French heritage, Brand Homeis our journey of greatness together while embracing its adopted California perspective with a casual vibrancy.
Our Guests - Guest Experience amp; Club Chandon
- Manage all day-to-day Guest Experience/ Retail operations within budgeted guidelines and to the highest standards. Examine daily duties, assign tasks and check on progress
- Ensure the brand is being properly communicated with each visitor interaction through messaging staff professionalism. Coach and provide upscale guest service experiences for clients throughout their visit
- Oversee retail purchase procedures including but not limited financial transactions, shipping and discount procedures
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns. Actively resolve complaints.
- Provide leadership, based on experience, through changes by identifying and overcoming obstacles and creating efficiencies
- Ensure all credit and financial transactions are handled in a secure professional manner
- Assist Director of Brand Home Experiences in establishing proficiency with cost centers budgeting, control, analyzing trends, forecasting, and meeting financial targets set
- Control labor cost through effective scheduling as appropriate to business needs
- Plan and oversee in-store promotional events or display
- Keep abreast of market trends to determine the need for improvements in the store
- Ensure the store fulfils all legal health and safety guidelines
- Responsible for ordering of all wine inventory for both Experiences Operations and Retail by planning ahead and understanding business needs
Our Business Financial Returns
- Establish targets, KPI’s to successfully meet monthly revenue and wine club acquisition goals
- Drive up-sell initiatives for wine and merchandise sales
- Responsible for daily, weekly and monthly inventory procedures including but not limited to ensuring all consumed inventory is accurately rung into the POS, weekly/ monthly physical stock counts, receiving and checking of wine stock
- Work in close collaboration with Finance, SAP and Business Solutions Specialist on solving any inventory discrepancies in a timely manner. Ensure all challenges are communicated to Brand Home Leadership team
- Manage point-of-sale system and daily opening and closing, with accuracy, receiving either cash or credit card, without over-short
- Keep accurate record of all transactions and audits point-of-sale procedures. Ensure staff alignment with monthly audit point.
- Be aware of the annual department ‘s Operating budget and financial plans. (Understand food and beverage costs)
Our Home Responsible Business, Safety/Risk Management
- Provide leadership, based on experience, through changes by identifying and overcoming obstacles and creating efficiencies
- Participate in daily, weekly, or monthly walk-throughs capturing/ identifying near miss risks as well as repair needs
- Actively take ownership of the communication on any potential safety risks or repair needs
- Maintain exceptional Visitor Center standards, including overall cleanliness and communicating any outstanding repair issues. Take ownership of our assets and act with integrity
- Provide clear communication to both co-workers and guests regarding Chandon’s responsible hospitality policy and procedure
Requirements
Professional experience amp; know-how:
- Proven work experience as a Retail Supervisor or Manager, Guest Relations Manager or Supervisor or similar role
- Degree in Sales/ Retail, , Tourism, Business Administration or relevant field
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
- SAP knowledge a plus
- Proficiency in English; knowledge of other languages is a plus
- Customer servic