Lead Dispatcher
BURNCO Rock Products Ltd., United States
Job Description
Since 1912, BURNCO has been supplying aggregate construction materials as a successful, family-run business based in Calgary. Over the last 109 years we have embraced innovative technology and new marketplaces while always maintaining the vision and values that were first introduced by our founder, James F. Burns. Today we continue our unwavering commitment to safety, our renewed focus on family leadership and our steady, dependable growth into the future. We look forward to having you join us on that journey.
BURNCO is looking to add a skilled Lead Dispatcher to our Milliken, Colorado team. You're known for driving change and take tremendous pride in your high-quality workmanship and ability to get things done effectively and timely. Join a solid team, building infrastructure, that will be around for generations - join the BURNCO team today and never look back!!!
Overall, as Lead Dispatcher, you will have key accountabilities including:
- Dispatch
- Customer Relations
- Order Management
What You Will Be doing
- Maintain and develop positive customer relations in a high-volume call-center providing consultative customer support and solutions
- Conflict resolution, serve as first escalation for customer calls or issues
- Promote the Working for the Customer attitude
- Coach Dispatchers on customer interactions
- Ensure Compliance with BURNCO Safety policies to meet or exceed the guidelines of DOT regulations
- Assist in organizing, planning and scheduling Ready-Mix concrete deliveries
- Expected to develop transportation strategies balancing operating capabilities with customer demand. Adjust delivery schedules as necessary and effectively communicate challenges
- Monitor shipping activities for timely plant ticketing, batching, truck tracking and placing activities
- Review daily orders for accuracy and communicate with plants to ensure products are available to meet customer needs
- Maximize resources by scheduling truck assets efficiently and effectively
- Confirm appropriate routes to job sites and assist drivers with directions
- Ensure plant personnel (Drivers and/or Foreman) are aware of order requests, or changes such as special additives (fiber, color, DCI, etc.) and/or special material
- Notify the Plant Foreman of volume changes for accurate inventory management of gravel, cement, additives, etc.
- Work with the Dispatch manager to create efficiencies for the department
- Manage employee work schedules including wash outs and Saturday work rotation
- Coordinate jobs efficiently to control high overtime
- Other duties as assigned
Requirements
What We Would Like From You
Education amp; Experience
- High School Diploma or GED equivalent preferred
- At least three (3) years dispatching experience in the Concrete industry and/or Ready-Mix industry
- At least one (1) year of supervisory experience in a dispatch environment
- Ability to maintain proper attendance while working irregular hours and frequent overtime, includes Saturday shifts
- Strong mathematical, computer and telephone skills
- Excellent customer service and communication skills (both verbal and written)
- Strong organizational skills
- Ability to multi-task efficiently in a deadline oriented working environment
- Must be fluent in English
Travel Requirements
- Minimal and only as needed within the region
Benefits
What's In It For You
- Competitive pay with potential for increases.
- Comprehensive benefits starting the 1st of the month following 60 days of employment (medical, dental, vision, and life)
- 4% 401(k) matching program beginning 1st of the quarter following 90 days of employment
- Other benefits include 8 paid holidays with no waiting period, accrued vacation, and employee assistance programs.
- Bi-weekly Friday Paydays
- We'll also provide a voucher for safety boots and safety glasses when needed!
Bonus Eligibility: Annual Hour Bank Accrual
Rate or Range: $27- $29 per hour
Post Date: July 28, 2021
Post Expiry: Open Until Filled