Support Engineer - (Work Environment: Remote/Office)
Computer Aided Technology, United States
Job Description
At Computer Aided Technology we are combining the strength of our core values, our people, and our desire to exceed our customers’ expectations to re-imagine the way we work. In most roles, we offer a flexible work environment that provides both remote and in-person office days to collaborate and meet with co-workers.
If you’re a SOLIDWORKS enthusiast with customer service savvy, we have an opportunity for you! Computer Aided Technology (CATI) is looking to add a Support Engineer located in the greater Seattle area to our growing organization. Be the first point of contact for our customers amp; work with clients on a variety of unique challenges related to SOLIDWORKS functionality. In return, you’ll get to develop your customer service skills and work toward professional SOLIDWORKS certifications. If you are passionate and well-versed in CAD, we want to talk to you. If you’re passionate and well-versed in SOLIDWORKS specifically, we definitely want to talk to you!
What you’ll do:
- Provide outstanding technical support for a wide variety of customers in various disciplines and industries.
- Participate in ongoing technical support efforts focusing on the SOLIDWORKS suite of tools.
- Use all means of communication (phone, email, Webex) to remotely support customers
- Familiarize yourself with 3rd party applications and product suppliers to enrich your understanding of our products
- Troubleshoot complex modeling, configuration, and system issues.
- Keep calls and customer correspondence up to date to accurately follow up with customers in the future
- Document and follow up on customers to ensure they’re satisfied with their support
- Work in tandem with Sr. Support Engineers on more complex customer issues
- Work towards certifications to become an expert in your field, including: Certified SOLIDWORKS Specialist Tech Support Onboarding (CSWS TSO), Certified SOLIDWORKS Specialist Tech Support Advanced (CSWS- TSA) amp; more!
Requirements
Who YOU are:
- Located in the Greater Seattle Area.
- A knowledgable professional with a Bachelors or Associates in Mechanical Engineering, or related field
- A CAD enthusiast with hands on experience working with SOLIDWORKS
- Someone who possesses a thorough understanding of engineering processes
- A customer-focused individual with the skills needed to communicate clearly and confidently
- A problem-solver with the drive to come up with solutions to unique customer issues
- A technophile with experience in Microsoft Office, virtual communication platforms, and CAD software
- A flexible worker with the willingness to work within active CATI support times
Benefits
Who WE are: Founded in 1992, Computer Aided Technology (CATI) has been a trailblazing and dedicated leading industry provider of product development solutions in the world of 3D Manufacturing and Engineering. With the help of our powerful portfolio of software, 3D printing, 3D scanning and metrology, PDM and PLM, design automation, and implementation solutions, CATI has created an award winning organization that helps its customers stay ahead of the game when it comes to developing and designing products. We are an employer dedicated to teamwork, fostering a great place to come to work every day, and playing to win!
Why you’ll love working for us:
- Work Environment: Hybrid
- Full benefits packages available, including health, vision, dental
- Vacation, Paid Holidays (includes floating holidays), and PTO, including voluntary time off
- 401K with a generous employer match
- Professional development opportunities and certifications related to SOLIDWORKS available on occasion
- Casual office attire, with the exception of customer appointments
- Complimentary beverages and snacks provided
- Company culture that encourages innovation, tenacity, and personal and professional development