Ask Bennie Advocate
Bennie, United States
Job Description
About Bennie
Bennie is an employee benefits platform that helps companies create a healthier workplace. We provide technology and services that are beyond what growing companies typically receive, yet exactly what they need. Our goal is to provide high quality company benefits through an engaging platform, while empowering employees to leverage their benefit options easily and effectively. We have raised over $10 Million from leading investors like Global Founders Capital and Silverton Partners to reinvent the employee benefits experience.
At Bennie, we’re creating an environment where our people can learn, thrive and move our mission forward. Our team is fully remote across the United States, and we also have offices in Stamford, CT and downtown Manhattan. Our Bennie team owns our company and our culture. We prize diversity of thought and expertise within our teamand we’re always looking for amazing people to help us do and be more.
About the Role:
The Ask Bennie Advocate will be responsible for resolving member inquiries regarding claims, coverage, plan details, eligibility, and authorizations, along with numerous additional insurance-related questions. The Ask Bennie Advocate will be tasked with utilizing process flow documents, internal systems, and a ticketing system to address and solve member inquiries while proactively addressing additional potential service needs. The applicant should have a high school diploma and 2 years of relevant customer service experience.
The ideal candidate will have outstanding verbal and written communication skills, be highly organized, have excellent problem-solving skills, have a passion for serving others, and possess the ability to be empathetic while going above and beyond to ensure member satisfaction. The ability to adapt to change, be flexible, work within a team, and learn quickly are key to being successful in this role.
Requirements
Responsibilities include:
- Resolve member claim, appeal, provider, benefit, cost, and other inquiries via phone, service platform, and/or email
- Document resolution detail, member communications, and time to resolution via ticketing system
- Communicate and collaborate with internal consultants and service team
- Outreach to carriers and providers to obtain information and detail when needed
- Navigate internal systems to obtain member, plan, and group specifics and implementation status
- Advise members regarding plan selection based on member-specific and financial needs
- Schedule provider appointments on member’s behalf
Requirements:
- High School Diploma
- 2+ Years of relevant customer service experience
Nice-to-have:
- Proficient in reading amp; writing in Spanish
- Insurance producer’s license
Benefits
We believe in comprehensive benefits and perks that provide total wellness solutions. We offer excellent healthcare choices, and lots of other great perks!
- Highly competitive compensation package including salary and equity
- Comprehensive medical, dental, and vision insurance
- Remote-First, work from anywhere
- 401(k) plan
- Discretionary reimbursement towards fitness, home office and/or learning and development opportunities
- Generous Parental Leave amp; flexible vacation policy
At Bennie, we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our values by ensuring everyone feels they can flourish and grow. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.