• Respond to routine and complex incidents regarding end-users and production systems;
• Respond to customer inquiries in a professional and timely manner;
• Provide efficient and effective technical resolution for all support request;
• Record/track incidents from initial support response to resolution using Service Desk ticketing system;
Requirements
• Ability to work independently and collaboratively to resolve client issues without detailed supervision in a fast-paced, dynamic environment
• Ability to take ownership of and follow through on client issues until a resolution is achieved
• Excellent communication skills both written and oral,
• Strong interpersonal skills, organizational skills, and problem-solving ability to work with non-technical end-users