Customer Success Coordinator
BiggerPockets, United States
Job Description
BiggerPockets is the leading resource for anyone looking to succeed in real estate investing. We offer content, tools, and a community of 2,000,000 members to help people avoid mistakes; learn valuable tips; find partners, deals, and financing; and make the best investment decisions.
Our mission at BiggerPockets is to help people achieve financial freedom through real estate investing. Since 2004, we’ve helped investors get their first (or next) deal through a unique combination of immersive education, deal analysis tools, and a supportive community.
EQUAL OPPORTUNITY EMPLOYER
BiggerPockets is proud to be an EOE/Veterans/Disabled/LGBTQ+ employer.
We celebrate, support, and encourage being different for the benefit of our team members and community. We do not discriminate on the basis of race, color, religion, age, sex, gender identity, sexual orientation, national origin, political affiliation, marital status, non-disqualifying physical or mental disability, genetic information, membership in an employee organization, retaliation, parental status, veteran status or other non-merit factor.
We celebrate diversity and are committed to creating an inclusive environment for all team members. All employment offers are decided on the basis of qualifications, merit, and business need.
JOB DESCRIPTION
BiggerPockets is a content and technology platform with a mission to help ordinary Americans succeed in real estate investing. One of the most exciting and fast-growing elements of our platform is our marketplace that connects investors to great real estate agents, lenders, property managers, and other real estate professionals. We create mutually beneficial relationships that enable our investors to meet their investing goals, and our professionals to grow their businesses.
The Customer Success Coordinator is responsible for helping vendors on BiggerPockets.com connect with our community of real estate investors. The purpose of this role is to help onboard investor-friendly real estate agents and lenders onto the BiggerPockets platform and help them succeed. The role is perfect for an individual who is great at building relationships, takes initiative and has a genuine interest in helping our customers be successful.
RESPONSIBILITIES amp; DUTIES
- Work closely with the GM, sales, finance and operations to establish an excellent customer success program to drive retention
- Own and curate the client onboarding experience while proactively manage an account base to minimize churn
- Drive revenue growth through client retention and growth initiatives
- Schedule appointments and demos with qualified prospects
- Coordinate with the marketing team in the development of sales and client collateral and messaging
- Provide insights to our customers to ensure they are getting the most out of our products and services
- Be the voice of the customer and work closely with the product team to continuously improve our offerings
- Identify Premium members who are interested in, and could benefit from joining the Featured Agent program
QUALIFICATION amp; SKILLS
- Self-starter who proactively identifies opportunities and takes action
- Excellent relationship building skills and a genuine desire to help our customers
- Demonstrated ability to create and implement new processes from scratch
- Strong organizational and communication skills
- Able to strategically prioritize projects in a fast-paced environment
- Data literacy, and the ability to analytically demonstrate the impact of your work
- Experience in real estate is a plus
SALARY
The salary range for this job position is $42,500-$63,000 + based on experience, plus a 10% bonus potential based on company and personal performance.
BENEFITS
- Flexible hours amp; work environment
- Medical, dental, and vision coverage
- Office snacks amp; beverages
- Tuition reimbursement amp; career development
- Dog-friendly office
- 401k package
- Paid parental leave
- Paid time off
- 12 company-paid holidays per year
- Community service amp; volunteer opportunities
- Amazing team amp; fun culture with lots of team events
- Learn more about real estate investing
TRAVEL
Minimal travel is required for this position
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.