Director Customer Account Management
Zycus, United States
Job Description
Zycus is hiring Director for Customer Account Management in the North America region. The Customer Account Management role is an individual contributor role, reporting to the Vice President-Customer Account Management. We are a SAAS cloud product company recognized by Gartner as leader in GMQ. You will be responsible for farming the accounts and cross-selling and up-selling into out existing accounts which are very large enterprises.
The incumbent is the key owner of our existing customer relationships, and is responsible for driving the ongoing adoption, benefit realization, and retention and growth of the Zycus solution within an assigned set of customers. This individual should be comfortable consulting and influencing customers, developing, positioning and closing sales opportunities and managing all financial aspects of the relationship - backed by a strong understanding of the customers’ business objectives and the capabilities of the Zycus solution. Performance in the role is measured by customer retention, account growth, and customer reference-ability.
Requirements
- Be the face of Zycus for our customers. Be the Voice of the customer and collaborate with various Cross-functional teams to ensure ROI.
- Work closely with Implementation, Product amp; Support teams to ensure customer requirements are met with committed schedule and required quality.
- Generate sales opportunities amp; leads for upsell and cross-sell. CAM is directly responsible for negotiating and closing customer renewals, cross-sell and upsell opportunities.
- Define customer account plans and strategy in various accounts.
- Customer Account Manager must have managed renewal of existing client contracts ranging from $250K + to $1 Million+
- Connect with senior client stakeholders to fully understand their strategy and roadmap to ensure alignment with Zycus.
- Continuous engagement amp; consulting with customer and create a platform for sharing Industry amp; Zycus Customer best practices.
- Minimize Customer churn and ensure higher customer adoption of Zycus solution, with high satisfaction ratings (CSIs). Ensure customer references for Zycus Solutions.
- Create value added services around Zycus Solutions. Enabling customer to get the desired ROI from Zycus solutions.
Skills:
- Be a self-starter, a highly motivated person able to work in a fast-paced environment that is continually changing.
- Ability to be pro-active with a sense of urgency.
- Strong analytical skills; problem solving skills.
- Ability to read, understand and communicate technical documentation and relate to clients and business needs.
- Excellent engagement and solution selling skills including discovery skills, negotiation skills amp; networking skills
- Experience working with Customer Relationship Management and/or Customer Success solutions.
- Open to Travel.
- A US Citizenship or Green Card.
- Open to work from home / remote office / regional office.
- Get the accurate pulse of customer needs, goals and expectations from implementation through to operations. Identify opportunities and execute strategic and tactical initiatives to ensure the customer pulse is strong.
Benefits
WHY YOU SHOULD WORK WITH US?
- Join the Experts: Zycus has been consistently recognized by Gartner and Forrester as a Leader in Strategic Sourcing and Source-to-Contract Suites. We moved further on the ‘completeness of vision’ axis within a year in the Gartner Magic Quadrant for Procure-to-Pay Suites, published in October 2020. (https://www.zycus.com/ )
- Play a critical role in taking the business to the next level and champion thought leadership in Autonomous Procurement with our Merlin AI Suite
- Enjoy 401K and competitive health insurance benefits
- Advance your career with us. We’re enthusiastic to help our employees learn different aspects of the business, be challenged with new tasks, be mentored and grow.
About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface