Create a world-class visitor experience at CHANDON California in order to drive the messaging and innovation of the CHANDON Brand. Join a fast paced, fun, can do hospitality team. We believe in always living the sparkling life and creating genuine connections, whether with a guest or a team member. Born of French heritage and part of LVMH, CHANDON embraces its adopted California perspective with casual vibrancy. This is a Full Time position.
Responsibilities
- Perform wine service and tastings for all visitors in a brand-consistent manner
- Taking orders from customers in assigned section or behind the bar
- Drive sales and Club acquisitions by implementing strategic sales skills and adequately representing the history of CHANDON
- Answering questions about menu items, food sensitivities and food substitutions
- Giving customers suggestions for food and drinks and telling them about any special menu items
- Deliver food orders from the kitchen to customers’ tables rapidly and accurately
- Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
- Check in with customers and take additional orders or refill water, as needed
- Communicating with customers to ensure satisfaction and resolve any complaints
- Processing customer payments
- Removing dirty dishes from tables to avoid clutter while customers are eating
- Clearing tables after customers have finished their experience
Requirements
- Effective communication and active listening skills for conversing with guests
- Knowledge of federal, state and local laws dealing with the consumption of alcohol
- Impeccable customer service skills and social perceptiveness
- Ability to evaluate customer satisfaction and responsiveness
- Oriented toward serving others and helping customers
- Accountability in processing customer payments
- Physical stamina to stand for long periods of time
- Strong time management and organizational skills
- Ability to work evenings, weekends and holidays.
- Capable of working in a fast-paced hospitality environment
Benefits
- Health Insurance
- 401K
- Sick Days
- Wine Discounts
- LVMH Benefits
- Lifestyle Program
- Training amp; Development
CHANDON California is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.