BPO Client Relationship Coordinator
Allied Benefit Systems, LLC, United States
Job Description
Job Title: BPO Client Relationship Coordinator
Department: BPO
FLSA: Non exempt
Position Status: Full-Time
Reports To: BPO Client Relationship Manager
Positions Supervised: N/A
Work Schedule: Flexible, during normal business hours, Monday-Friday.
Assessments: PI Behavioral and Cognitive assessments
POSITION SUMMARY
To execute the day-to-day functions of Allied BPO Client Relationship Coordinator for the assigned block of business. The BPO Client Relationship Coordinator will primarily support the Senior Client Relationship Specialist with administrative tasks to provide a seamless service experience for key co-sourcing partners.
ESSENTIAL FUNCTIONS
- Serves as primary and direct support for the Senior BPO Client Relationship Specialist.
- Executes effective support for all administrative functions related to the assigned block of business, including but not limited to: eligibility, billing, claim and benefit reviews, reporting and group plan implementation/administration.
- Coordinate with Senior BPO Client Relationship Specialist to provide training for Allied Eligibility Maintenance function on the Allied web.
- Demonstrates a strong written communication skill set with the ability to tailor their message to the appropriate audience.
- Demonstrates strength and understanding of all workflows and business processes across departments to execute the overall service strategy for BPO Clients.
- Fosters a sense of urgency and commitment to achieve goals resulting in the ability to influence the organization to meet and exceed customer expectations.
- Oversee and be aware of vendor related inquiries via the portal, including all behind the scenes processes such as call notes, tracking, data base functions and claim related functions
- Identify opportunities for improved processes and workflows in coordination with his/her Manager
- Coordinate with BPO Team Members interdepartmentally to proactively identify possible escalations or impacts to clients.
POSITION QUALIFICATIONS
Communication Communicates effectively both internally and externally, where applicable. Includes both written and verbal communication.
Customer Focused Works well with customers/clients both internal and external, promotes a positive image of the company and department, and strives to solve issues raised by customers.
Dependability Meets deadlines, works independently, accountable, maintains focus, punctual, and maintains good attendance record.
Initiative Takes action independently, seeks new opportunities, and strives to see projects to completion.
Interpersonal Skills Builds strong relationships, is flexible/adaptable, works well with others, and solicits feedback.
Job Knowledge Understands the facets of job, aware of duties and responsibilities, and keeps job knowledge current.
Organization Skills Information organized and accessible maintains efficient work space, and manages time well.
Problem Solving Strives to understand contributing factors, works to resolve complex situations.
Productivity Manages workload, works efficiently, and meets goals and objectives.
Self-Development Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals and/or maintains licenses and other pertinent requirements.
Sense of Urgency Meets deadlines, establishes appropriate priority, and completes tasks assigned in timely manner.
Teamwork Accountable to team, works to meet established deliverables, appreciates view of team members, and respectful.
Technical Skills Maintains current understanding of technical process/equipment, uses technology to increase performance/productivity; effectively uses online tools and resources.
SKILLS amp; ABILITIES
Intermediate level work experience with Microsoft Office, Word, Excel, Access and Power Point software applications.
Technically capable of understanding and adapting to new software programs
Communication Skills excellent written and verbal
Experience
1 year related experience in employee health and benefit plan administration preferred
Customer service skills
Education
Bachelor’s degree or equivalent work experience preferred
Certificates amp; Licenses
None required
PHYSICAL DEMANDS
Long hours sitting
WORK ENVIRONMENT
Virtual