Director of Operations

Director of Operations
NeueHouse, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Sep 22, 2021
Last Date
Oct 22, 2021
Location(s)

Job Description

NeueHouse

NeueHouse is the private workspace and cultural home for creators, innovators, and thought leaders. With iconic buildings, timeless design, thought-provoking cultural experiences, and elevated hospitality, NeueHouse has reimagined the ideal environment for creative potential and progress.

Our Properties

NeueHouse currently operates across three different, but equally iconic properties in New York City and Los Angeles:

  • Our Madison Square (MSQ) House is situated in New York’s iconic Flatiron District, was previously home for Tepper Galleries, a well-known Manhattan auction house for international artists and collectors in the 1930s and neighbors the 69th Regiment Armory where the first International Exhibition of Modern Art was held.
  • Our Hollywood House (HWD), which sits on Sunset Boulevard, is one of LA’s most celebrated buildings and occupies the original CBS Studio (the world’s first structure built intentionally for broadcast). Here genre-defining artists from Orson Wells and Lucille Ball to Janis Joplin, the Beach Boys, and Bob Dylan built their legacy.
  • Our Bradbury House (BB) sits within the Bradbury building in DTLA. Built-in 1893, the Bradbury Building is an architectural masterpiece and one of Los Angeles’ most historic landmarks. It has been heralded as one of the most thrilling spaces in all North America and is renowned for its breathtaking skylit atrium filled with walkways, stairs, balconies, and intricate ironwork.

These properties are complemented by forthcoming houses in Venice Beach, and Miami, as well as proposed European locations. Regardless of locale, and by deliberate design, all our environment and teams support, nurture and connect the NeueHouse community in reaching their creative potential.

The Role

The Director of Operations is responsible for architecting and caretaking NeueHouse's daily operations ensuring member, guest, and team experience run smoothly and as efficiently as possible. Working in tandem with multiple property-level teams, the Director of Ops reports to the property General Manager with a dotted line to the Regional Director of Operations

Requirements

The role requires someone who is ready to:

  • Develop and support key strategic and operational initiatives in partnership with House Directors for all functions including Operations, Famp;B, Facilities, Membership, Events amp; Programming, Marketing amp; Sales, IT amp;A/V, etc.
  • Execute and develop policies, procedures, and systems for member services, member retention, member experience, facility operations, studio management, marketing, and events.
  • Conduct and participate in regular departmental meetings sessions to ensure highest level of member and guest experience.
  • Lead cross -functional project management and implementation.
  • Troubleshoot issues effectively and commercially, balance aesthetic amp; brand considerations, with viable commercial and long-term solutions and member satisfaction.
  • Have a constant presence on the floor; Aid in the development and coaching of staff members by being an example as a leader on the floor. Regularly practice zone management to ensure staff, members and guests are supported in the day-to-day, restaurant, and during private events.
  • Financial:
  • Responsible for assessing the business on a weekly/daily basis and for providing reports on the economic and operational state of the business.
  • Develop action plans to support operational improvements which focus on optimizing profit, maximizing margins and promoting exceptional experience(s) for Member, guest, staff.
  • Have a clear understanding of, and the ability to manage, complex Pamp;L statements, developing and assisting department leaders with strategies to understand/ achieve revenue and/or other budget targets.
  • Responsible to oversee the creation of monthly Pamp;L review and critique.
  • Weekly/monthly checkbook oversight and accountability.
  • Assist in the preparation of the annual budgeting and monthly forecasting processes.
  • Membership:
  • Meet with members and discuss member experience on a regular basis, connect members with each other when appropriate, respond to member issues and inquiries, as needed.
  • Strategize with the Membership Directors to achieve KPls, which are related to membership occupancy, revenue, and operational efficiency.
  • Facilities + Operations:
  • Work closely with Facilities Team and property engineers to ensure all areas are maintained to ensure orderliness, safety, and health standards compliance.
  • Continuously guide the successful integration of the facilities department into all departments.
  • Oversee, and develop where needed, a preventative maintenanc

Job Specification

Job Rewards and Benefits

NeueHouse

Information Technology and Services - New York, United States
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