The RoleAs an Account Supervisor on the Client Services team, you will provide leadership support for clients, supporting the Account Director on the team. You will serve as a key relationship team member and partner with clients on both a strategic and, when necessary, at a tactical level. Not only will you provide support in relationship management, but also drive the integrated digital marketing strategy that is critical to the success of the clients’ businesses.
*This position is not eligible for immigration sponsorship
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You Will Be
- Supporting the Account Director, Media Strategists and Channel Managers through the day-to-day management of the client relationship as well as acting as a point of contact for client requests
- Developing a deep understanding of the client’s business, industry, and competition
- Bringing strategic and innovative ideas to client engagements based on working with Wpromote channel specialists and understanding cross-channel marketing dynamics
- Participating in weekly client status calls, internal team meetings, client performance reviews (at times in-person), and other client-related meetings
- Support the delivery of all aspects of the statement of work planning, execution and reporting
- Work closely with internal paid media channel experts to ensure all work is exceptional and done within a specified timeline by effectively communicating client need and expectations.
- Assisting to develop integrated marketing plans across multiple channels (creative, paid search, SEO, email, display, social, etc)
- Interpreting results from various analytics sources to ensure client’s goals are being met and identify areas for improvement
- Depending on SAM resource assignment, you may also be expected to fulfill duties that overlap that of an account manager:
- Serving as quality control for key deliverables, in the form of creative and ad copy review, budget pacing documents, Gantt charts, workback plans etc.
- Managing projects on time and on budget, inclusive of project plan development, distributing call recaps, agendas, deliverables, and reporting
- Forecasting client revenue on monthly, quarterly and annual basis
You Must Have
- 5 years experience marketing in digital channels search (organic and paid), paid social, programmatic working with creative and development teams to produce digital assets a plus, but not necessary
- Ability to excel in a fast-paced environment with high sense of urgency experience working with an entertainment or sports client a plus
- Strong understanding of digital specifically Facebook, DV360 and Google Search. Snapchat, Twitter, Pinterest, The Trade Desk, Bing are a plus.
- Ability to assess and understand the client’s overall business and how the marketing strategy drives towards to their business objectives
- A solutions focused attitude when confronting challenges
- Analytical and logical; standard strategic marketing skills (competitive assessment, industry analysis, SWOT, etc)
- Superior communication skills, with the ability to quickly adapt and problem solve
- Enthusiasm to always be learning
- The ability to work in a team structure that fosters collaboration
- An energetic attitude and be passionate about your career
- Familiarity with task management systems such as AirTable and Asana, and reporting tools such as Looker, will be a plus
- Strong organizational skills, plus ability to prioritize and manage multiple tasks and projects simultaneously, to stay calm under pressure to meet deadlines
- Bachelor’s degree in Marketing, Communications, or related field