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Senior Support Technician
RoundGlass, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 13, 2021
Last Date
Nov 13, 2021
Location(s)
Job Description
The RoundGlass
Sr Support Technician will deliver the highest level of IT service and support for the CEO, other RoundGlass Senior Leaders and the executive support team. The technician will bring a concierge-level customer focused approach to the role that assures that the CEO and his leadership team have technology built, configured and maintained to ensure the maximum productivity of the office of the CEO.
The technician must proactively collaborate and coordinate with other functions confirm that IT services for the CEO and his executive team are functioning as designed. The technician will need to be available to travel to a variety of RG locations and off-site events as well as occasionally be available to work outside normal business hours.This is a role well suited to an ambitious professional, looking for the next step in their career.
As a Candidate you must display a positive attitude with both internal and external customers, striving to always exceed expectations. You must be able to make sound decisions and be a selfless team player and an enthusiastic proponent of change.What you’ll do:- Provide concierge-level support for the CEO and his support staff
- Manage support-related work and perform problem resolution for various software and system components
- Interface with business teams in support of projects and provide general knowledge of enterprise applications
- Act as an escalation for all Tier 1 and 2 Service Desk issues
- Manage Active Directory objects, troubleshoot object issues, and assist in AD maintenance
- Lead front-line and escalation support for corporate applications, providing end-user support and knowledgebase authoring.
- Route tickets to other technology and business teams and work to resolve systemic issues.
- Analyze specific hardware configurations and propose replacement solutions for end-of-life hardware
- Diagnose, perform root cause analysis, and resolve technical hardware and software issues
- Provide technical mentorship and guidance for other helpdesk staff members
- Support of conference room A/V equipment including video conferencing
- Troubleshooting client-side network issues including VPN
- Research issues and questions using available internal and external information resources
- Create and maintain documentation for standard service desk procedures and resolutions
- Utilize ticket tracking system to document all support incidents
- Identify opportunities for automation, and assist with the development of automation systems
- Participation with research, planning, scoping, implementation, and ongoing support for projects
- Participation with maintaining inventory of hardware, software, and support assets
Who we’re looking for:- Expert level knowledge of the following technologies:
- IOS devices - iPhone, iPad
- MacOS devices (Intel x86 based hardware)
- 7+ years of customer support/service and advanced technical troubleshooting experience (w/supporting a C-level executive team)
- 5+ years of experience working with Microsoft Windows, Microsoft Exchange, O365, and M365 end user administration
- 3+ years of performing Active Directory administration tasks
- Strong understanding of mail flow and spam filter implementation
- Adept and creative troubleshooter with an ability to solve both technical and non-technical problems
- Knowledge of TCP/IP networking and client / server architectures
- Experience creating new and editing existing (PowerShell) scripts and automation
- The position requires experience in hardware, software, and network troubleshooting, or equivalent training and/or education
Why RoundGlass:
RoundGlass was built on the vision that wellbeing should be at the very center of our life journey. We are not only reimagining how the world experiences wellbeing, but how companies (like our own) support the wellbeing of their people.
We’re a group of talented, socially-conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we’ve built an amazing community and we are always looking for people who share our passion. To learn more, visit our Website, Facebook, Instagram and LinkedIn.
RoundGlass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
We rely on legitimate interest as a legal basis for processing personal information under the GDPR forJob Specification
RoundGlass
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