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Content Manager, Customer Success
Outreach, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 16, 2021
Last Date
Nov 16, 2021
Location(s)
Job Description
Outreach is the number one sales engagement platform that helps companies dramatically increase productivity and drive smarter engagement with their customers. More than 4,000 companies such as Adobe, ADT, Tableau, Okta, DocuSign, SAP, and Cisco depend on Outreach’s enterprise-scale, unparalleled customer adoption, and robust AI-powered Innovation.
The Content Manager is responsible for creating content aligned with the Customer Success operating rhythm including but not limited to digital motions, articles, case studies, best practices, articles and training collateral. This includes conducting discovery of Customer Success needs, creating content from scratch, as well as curating existing content. A major component of this will be conducting discovery to understand what will be most effective to help our customer success team. A secondary portion will be packaging content in a manner that is usable. Finally this role will play a key role in organizing content. As Outreach grows, we create more and more content - this role will be responsible for keeping that content organized and up-to-date so it is usable.
This role reports to the Sr. Director of Customer Success - Scale.
We are open to hiring this role in Seattle, Washington or Atlanta, Georgia.Job Responsibilities:- Build plan for content creation based on learnings from Customer Success Managers, Customer Success Leadership, and data
- Create content based on this discovery
- Create and track KPIs to measure performance of content
- Understand the landscape of content and resources currently available
- Package new and existing content into easy to use bundles for customer success managers
- Keep content updated and organized
- Share content updates with CSMs and CS leadership
We think you’ll likely succeed if you have the following experience 4+ years of experience in a content creation role - 4+ years of experience in a content creation role
- BA/BS degree or equivalent professional experience
- Experience building executive presentations
- Highly organized self-starter with the ability to work independently at all levels of the organization
- Ability to distill information down to actionable insights
- Experience in Webinar Production (GoToWebinar, Zoom)
- Copywriting (especially technical writing)
- Copy Editing experienceIntermediate skills in data analysis tools such as Tableau, Excel, Google Sheets
Bonus Points: - SaaS/Tech experience
- Google Analytics experience
- HTML (for building email campaigns)
- SEO Experience
- Admin knowledge of Learning Management Systems (Skilljar)
Why You’ll Love It Here
• Generous medical, dental, and vision coverage for full-time employees and their dependents • Flexible time off • 401k to help you save for the future• Company-organized and personal paid volunteer days to support the community that supports us• Fun company and team outings (or virtual events these days!) because we play just as hard as we work• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents• Employee referral bonuses to encourage the addition of great new people to the team• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Job Specification
Outreach
Information Technology and Services - San Jose, United States