Associate Professional Services Consultant
Outreach, United States

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 16, 2021
Last Date
Nov 16, 2021
Location(s)

Job Description

The RoleAs an Associate Professional Services Consultant on the Services Team at Outreach, you’ll have an opportunity to be the face of the Company to new organizations who have just purchased our product. You’ll ensure a customer’s initial onboarding and setup are exceptional. You will educate our customers on the benefits and features of our core product, inspire their organization, and help them immediately start crushing their KPIs. As a Professional Services Consultant you will work with multiple teams within Outreach to ensure that a customer’s journey is well documented and that handoffs between teams are seamless (Sales, Presales, Customer Success, and Education). Outreach is a fast-growing business and this role is pivotal to our continued success.
This position initially reports to the Shared Services Practice Manager and is characterized by the following responsibilities:Your Daily Adventures Will Include:
  • Work as the initial main point of contact with Outreach customers after a sale is complete
  • Provide an exceptional onboarding experience to all customers and customer stakeholders, ensuring all users are up and running on time
  • Host live video advisory sessions with customers to provide best practices on workflows, configuration, and how to engage end users
  • Work with existing customers who purchase additional services post-launch in areas such as managed services, account tune-ups, or expansion into new territories
  • Relentlessly drive to understand customers, their stakeholders, and their problems deeply better than they know themselves!
  • Collaborate with other consultants to manage a guided self service question queue with efficiency and effectiveness
  • Ensure all customer information is well documented and managed, allowing for flawless handoff between teams and resources
  • Demonstrate project management excellence including the ability to keep stakeholders on track, manage risks, ensure milestones are met, and securing customer sign off at project completion
  • Help ensure successful adoption of the product at and immediately following go-live
  • Influence all levels of leadership ranging from analysts to C-Level executives
  • Work with support and product teams to ensure customer feedback is captured and realized
  • Develop proficiency in the product capabilities, and sales process best practices including a deep technical knowledge of the product
  • Contribute to defining and refining the initiatives, methodologies, assets, and programs within the Professional Services team
  • Drive problems and roadblocks to resolution with minimal assistance
Basic Qualifications
  • Bachelor’s degree or equivalent experience
  • Minimum of 0 -1 years of experience in a customer facing role, preferably in the SaaS space
  • Experience in a Sales organization a plus
  • Ability to build trust and develop client relationships
  • Ability to understand technical aspects of a product and educate others using simplified explanations
  • Ability to maintain a positive attitude and calm demeanor, especially in escalated circumstances
  • Skilled in transforming customer vision into actual results within the product
  • Proven self-starter and able to come up to speed on complex, difficult concepts with minimal assistance
  • Demonstrated excellent written and verbal communication skills
  • You embody our core values. We are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusion
Preferred Qualifications
  • Passion for SMB businesses and fast growing sales organizations
  • Thorough understanding of the challenges an organization faces when implementing a new technology and how to help them manage change
  • Familiar with common sales tools (SFDC, DiscoverOrg, RingCentral) as well as Sales Engagement Platforms
  • Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
  • Enjoy getting your hands dirty by digging into complex operations
  • Strong listening skills; open to input from other team members and departments
  • Ability to lead through influence
  • Familiar with general project processes and tools (MSFT Project, Smartsheet, FinancialForce)
Why You’ll Love It Here
• Generous medical, dental, and vision coverage for full-time employees and their dependents • Flexible time off • 401k to help you save for the future• Company-organized and personal paid volunteer days to support the community that supports us• Fun company and team outings (or virtual events these days!) because we play just as hard as we work• Di

Job Specification

Job Rewards and Benefits

Outreach

Information Technology and Services - San Jose, United States
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