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Customer Success Manager, Enterprise
Color, United States
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 25, 2021
Last Date
Nov 25, 2021
Location(s)
Job Description
Named by Rock Health as the Best Digital Health Company to Work For, Color is a leading healthcare technology company. Color is building and delivering technology-enabled healthcare to millions of people. Through partnerships with public and private partners including governments, employers and health systems, Color’s infrastructure and software enables large populations to receive essential healthcare services directly where they live or work. This includes testing and telehealth services for preventive health and infectious disease management.
Since March 2020, Color has mobilized to address the pandemic by leveraging its platform to scale COVID-19 testing programs around the country. Color’s platform is used by more than 100 major employers, universities and public health institutions, such as the City of San Francisco, the State of California and PerkinElmer, community-based efforts in Oakland, and others, to deliver critical health programs.For more information about Color and its response to COVID-19, visitwww.color.com.
By investing in the technology that ensures easy and affordable access to healthcare, Color is creating the infrastructure that will serve us for decades to come. Apply to join Color and do some of the most important work of your career.If you are not sure that you're 100% qualified, but are up for the challenge - we want you to apply!
As we grow as a company, so does our customer base and partners we work with across all our verticals, including employers, universities, federal and state governments, and life sciences. In this role, you will be responsible for owning relationships with some of our most strategic enterprise customers (which include employers and universities), delivering best-in-class customer experiences. You will own large-scale employer relationships from launch through contract renewal with a focus on delivering results, client retention and growth. This an individual contributor role responsible for collaborating with cross functional groups across the organization to further develop customer relationships.
This role will be a great fit for you if you are someone who is energized by engaging with customers, building relationships and delivering results. You are a doer, who is passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.How You’ll Contribute:- Serve as the primary relationship owner and manage a portfolio of strategic enterprise customers,
- Develop and manage the success plan of employer and university customers post-sales, converting them into Color champions
- Lead customer onboarding: manage deployments for our most strategic enterprise customers. Act as a main point of contact for day-to-day execution with clients, proactively communicating, coordinating timely deliverables and orchestrating the proper internal resources to deliver an exceptional customer experience
- Develop and execute growth strategy for our customers: establish and expand relationships within accounts by acting as a strategic partner to our customers. Uncover opportunities to increase retention and account value, improve performance and reduce friction to make our customer experience more seamless
- Provide data driven insights and recommendations that inform the growth and long-term success of partnerships. Demonstrate success in tangible metrics
- Act as a bridge between the customer and Color and actively seek the "why" behind their asks to ensure we address issues and meet their goals in an efficient manner
- Partner closely with operations, support, product, design, engineering, sales and marketing to solve issues and deliver high satisfaction scores for your accounts
- Contribute to product and services road map planning, providing an important customer and patient voice to inform and prioritize product improvements, feature requests and new offerings based on customer needs
- Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status through flawless execution and responsiveness.
- Help buildout the processes, tools, playbooks and training to grow and scale the customer success function at Color.
Our Ideal Candidate Has:- 5+ years of experience in partner management, management consulting, or managing large scale clients
- Strong communication, interpersonal, and relationship-building skills. Experienced at owning and managing senior and executive relationships at Fortune 1000 companies
- A sincere interest in and empathy for your clients and co-workers
- Solid stakeholder management skills, both for internal and external stakeholders.
- Ability to create and deliver presentations to senior leadership which articulate the Color Health and
Job Specification
Color
Information Technology and Services - San Jose, United States