Job Description
Do you thrive in a fast-paced, dynamic environment? Do you enjoy meeting new people and solving problems? If so, read on!CIC is looking for an ambitious person to support clients at our expanding location in Philadelphia. This is a great opportunity for someone with a minimum of three years work experience who is interested in a long-term role with opportunities to manage in the future.ABOUT CICCIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster.
We have locations in Boston, Cambridge, Miami, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo and are growing into other cities, within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries.
CIC co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary non-profit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public.
We invite you to explore all our openings and learn more about our teams here.ABOUT CIC PHILADELPHIACIC Philadelphia is located within uCity Square at 3675 Market Street, alongside our local partner, the University City Science Center, as well as our Cambridge-based partner, BioLabs. At 3675 Market, CIC and BioLabs offer world-class office and lab facilities, while the Science Center supports its nationally recognized technology commercialization programs, as well as new programs focused on mentoring, funding, strategy development and resources to accelerate businesses from idea to IPO and beyond.The partnership between CIC, the Science Center, and BioLabs strengthens our collective ability to serve Philadelphia’s startups and serial entrepreneurs. Together, we aim to catalyze and accelerate innovation and entrepreneurship in Greater Philadelphia.YOUR DAY-TO-DAY WORKAs a Relationship Manager you will serve as a member of the CIC Sales Team and work with prospective clients to determine if CIC is the right place for them to start their business.As part of the Philadelphia Relationship Management team, you will:• Provide general support to your team by helping to address daily inbound inquiries from prospective clients via email, phone, or in person inquiries.• Manage a client portfolio of approximately 30-70 companies and provide oversight to assist clients in getting the most out of their experience at CIC. For example, as a client’s business evolves, so too does their need for office space, and you will be responsible for helping them find the right solution.• Engage (or lead team) to develop strategy to and implement outbound prospecting through proactive conversations with relevant audiences. For example, dedicating a couple hours/week to outbound efforts.• Create effective sales materials to encourage prospect interest.• Refine the relevant value proposition of CIC, and network into the appropriate decision-makers.• Develop understanding of client profiles for each product (coworking, office, labs, events, etc.). Work with marketing to develop effective outreach, and create strategies to proactively reach leads in these profiles.As part of the work of supporting our clients’ experience of CIC, you will also assist with various types of general support including:• Leading tours for prospective clients and informational groups, such as students or visiting delegations.• Providing support at the local and global level for the evaluation and roll out of specific initiatives such as marketing campaigns, client engagement activities and lead generation.• Providing support to CIC’s operations teams when situations arise that do not require direct Relationship Manager decision-making or advice.• Being a resource for building relationships within the community and a partner for resolving complex situations with other staff members and clients alike.• Daily administrative tasks such as tracking details related to client contracts and monitoring and updating insurance requirements.ABOUT YOUWe are very much a part of the innovation community we support, and our work continues to grow at local, national, and international levels. As a member of our Relationship Management amp; Sales Team, you have the luxury of selling a product and service that has a great reputation, and which almost sells itself.We seek someone with a unique combination of skills and style to consistently represent CIC to prospective companies and support a portfolio of current clients at the highest levels of service. If you are articulate, ethical, think critically, and understand the nuances of effective communication, this might be the perfect fit.As our ideal candi
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